Customer Ratings & Reviews

Not even a day of using it when the down button on the left buttons stopped working or I’m not sure if it ever did

Got this a few months a ago and it’s been great but all of a sudden certain buttons stopped working and now I have to get a whole new controller

I bought a new controller and after opening the box it was a used one that was re packaged. The white on the back had black stains and the controller clearly had wear on it.

No good break easily replace controller multiple times

Controller started dragging to the left. I have the total tech membership. I did buy it on Black Friday sale. They refuse to exchange it for a different color because they don't make this one anymore. So I had to pay full price for the exchange minus what I paid.

automatic stick drift * i dont not recommend* get a different color

The controller drift i just let the controller keep drifting.

Just after 30 day mark, even being a brand new model, controller drift. I guess you roll the dice with all PS5 controllers, new or used.

This controller worked for less than a year, really upset about it. It does something called drift,

These controllers are trash. They are way too expensive to keep getting "drift" on either trigger stick. I've had two fail.

The controller stop working after almost 3 months.

I bought this open box for in store pick up. It was in a ripped up and smashed box. It was dusty and covered in fingerprints with the dirt from the previous users hand in the creases. Best Buy didn’t bother to wipe this down. It had very minor cosmetic scratches. But other than that it works perfectly fine but for nearly the same price as a new controller this isn’t acceptable.

I’m sorry, but this controllers are really bad quality. It’s shifting to the left all the time. It only lasted 1 month and I barely played!

Bought to pair with my Steam Deck when docked. Works fairly well, have to re-pair on occasion and I wish the battery lasted longer.

Product is garbage. Purchased this as a replacement to the one that came with the system purchased 8 months ago. This lasted 5 weeks, just outside the Best Buy return window. Obviously they want you to buy their warranty otherwise now I have to deal with Sony.

The controller worked for a month and now drifts. Updating the controller doesn’t help.

New controller, stick drifting after a few weeks. Have to return for now.

I thought it was going to be an all white remote instead I’m using a white green and purple controller. I just wanted something plane.

After waiting multiple days to receive my order of this PS5 controller, I still have not received it. FedEx tracking keys saying “out for delivery,” but it never gets delivered. I contacted Best Buy and their solution is for me to wait an additional 3-10 days while they try to track it down with FedEx!

DO NOT BUY open box items they say they are in excellent condition and garaunteed to work this is not true. Complete scam!