Labor Day Appliances SaleEnds 9/16. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 46779 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers praise the product for its appealing color options, sleek design, and solid overall performance. Users also frequently highlight the comfortable grip and enjoyable haptic feedback, noting that it feels great in their hands during use. While the controller is highly regarded for its ergonomics, some users have expressed concerns regarding stick drift and the premium price point. Additionally, a small number of customers noted minor issues with button responsiveness and the device's overall weight.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2269 Showing 45,361-45,380 of 46,772 reviews
  • Rated 2 out of 5 stars

    Meh

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got a use ps5 controller in the box it said that it had everything in it and that was working fine but the controller was just their and it was broken

    I would recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 3 out of 5 stars

    Drift

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controllers feel nice but everyone i get drifts after a few months. Needs resolved

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horribly Made - But no other choice.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 3rd ps5 controlled in 2 years. These are horribly made. I haven't spoken to a ps5 owner that doesn't have this problem. However, as of right now, doesn't appear any way around it but buying a new one, yearly.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    PlayStation 5 controller

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controller worked for about 4 hours of gaming time before it started to stick. I don’t understand how these controllers cost so much when they aren’t built to last.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    You’ll be back for more

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are a gold mine for Sony at this point. They only last about a year and that’s if you baby them. I’ve ordered replacement analog modules and plan on doing my own repairs from here on out.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Out of control controller.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not take or hold a charge, straight from the box.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broken Controllers

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible. They break every 3 months. This last one I purchased lasted 1 month. Sony makes garbage and they know it

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Sony controller

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this product as a gift for a relative and they said was never able to connect the controller to the ps5 till this day

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Expensive controller

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just gave it as a Christmas present and not even 4 times used and it’s already not working. Useless to pay so much for something worthless

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Pc

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t work for what I needed to for. Won’t work on a PC

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Get the purple one

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The green one is unresponsive. I asked around, and the purple one was reportedly really good. So we returned the inoperative one for the functional one.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    Not happy

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had it for a few days of drip stick already !

    No, I would not recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    Stick drift after 10 months

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    $70 to get stick drift after 10 months. Awesome job Sony !

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good solid remote

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The last Playstation i owned was the 2 and got the 5 with another control and it seems like a good solid product

    I would recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    Stick drift

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    after one month this item got stick drift, havent been able to fix it

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    These are way better than the first released

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very responsive and feels good but the build quality could stand some improvement related to D Pad and buttons

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Dont buy Open Box!!!

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dont buy open box controllers from Best Buy! I thought i was getting something that was returned within a few days of purcahes and got a VERY heavily used controller that someone had tricked best buy with.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    get the blue if you can

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the quality of the controllers are getting worse with every purchase

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good controller, purple is solid, triggers aren’t.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good item, way better than Xbox controller, triggers are weak though. Broke one after a week of regular use.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Remote

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The feel of the remote is really nice but the battery life just doesn’t last.

    No, I would not recommend this to a friend