Labor Day Appliances SaleEnds 9/16. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 46787 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers praise the product for its appealing color options, sleek design, and solid overall performance. Users also frequently highlight the comfortable grip and enjoyable haptic feedback, noting that it feels great in their hands during use. While the controller is highly regarded for its ergonomics, some users have expressed concerns regarding stick drift and the premium price point. Additionally, a small number of customers noted minor issues with button responsiveness and the device's overall weight.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2282 Showing 45,621-45,640 of 46,779 reviews
  • Rated 1 out of 5 stars

    Bogus controller

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't even have it 1 month before it stopped working and best buy would not exchange it or anything I will not be buying from them any further

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Break easy

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    3rd controlelr in 2 years now. Im not really doing much besdies maybe an occasional drop it on the CARPET floor. Yet ive somehow gone through 2 of these already

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not recommend

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not recommend get steak directions error doesn’t last more than one month

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    WishBestBuyHadQualityControl

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    left joystick pulls to the lower left 4 ever. Paying for a 70 dollar controller that breaks after a few days is horrendous!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not recommended

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I sent it back.. the controller was completely torn apart and malfunctioning. Buying open box items in bestbuy is a lottery

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy site crashed buying PlayStation 5

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t review this product because the PlayStation 5 on the order with it did not ship. Because Best Buy won’t install security to stop bot hackers nobody has a PlayStation 5 console to use their controllers on.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Buy the warranty from Best Buy

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Left joystick stopped working after 8 months…now having to deal with Sonys very slow warranty process that I don’t suggest anyone deals with. Worst CS over the phone.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Controller

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Last less then a year before glitching. I replace them 1 to 2 times a year.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Issues already.

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just bought this controller June 27, 2024, and it has a glitch in it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sucks

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't last a month. And this is my 3rd ps5 controller. It's getting ridiculous

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Delayed package.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s unacceptable I was supposed to been have my controller I love bestbuy but this just makes me second think everything.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    PS5 Controller

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought controller as an open box and the toggle button was not working properly. Would not reccomend buying open box items

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Great great great

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the color ! Was woried it was going to look way different from the picture. Good grip. Only thing is it does feel abit easy to break. But overall good.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These controllers do not last. Analog sticks keep messing up. Should not be auto drifting after three months

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never Arrived

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Order never arrived and the agent was so rude to me

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No item

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I still have yet to receive this item, I ordered in January.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Charging cable not provided

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony we pay $70 for a controller and u can’t provide a usbc charging cable. SONY YOURE TRASH!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Christmas gift

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cant review this product. It is a christmas gift. Therefore i am notable to review at the moment

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Crappy experience

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked for about a week plus then stop unfortunately they wont switch out

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    PlayStation five controller

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s not working good I don’t like it something wrong with it. I don’t know.

    No, I would not recommend this to a friend