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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 46787 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers praise the product for its appealing color options, sleek design, and solid overall performance. Users also frequently highlight the comfortable grip and enjoyable haptic feedback, noting that it feels great in their hands during use. While the controller is highly regarded for its ergonomics, some users have expressed concerns regarding stick drift and the premium price point. Additionally, a small number of customers noted minor issues with button responsiveness and the device's overall weight.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2284 Showing 45,661-45,680 of 46,779 reviews
  • Rated 1 out of 5 stars

    Damaged product / Couldn't connect to PS4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't connect to PS4 device, waste of time and money

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Won’t hold charge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second one I bought, cannot hold a charge, I’ll never buy a controller from Best Buy again

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Playstation 5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got a playstation 5 however box was a little crushed in corner in praying to god it wasnt dropped and it still functions and works only time will tell when my friend trys it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Buyer beware

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This controller was dead on arrival this controller refused to hold a charge.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad so bad

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing breaks in like weeks , + they know it's bad that they don't even accept to trade it !!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Controllers break too easy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a month and a half of use it broke. Thank god Best Buy has an insurance thingie.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad control

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Open up the package went to plug it in didn’t turn on try to take it back to the store I got it from but never got a receipt from them so couldn’t return it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Left joystick breaks easily every time been through 5 of these controllers in 2 years

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controller had a mine of its own. Moved on its own and stopped working.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality is sub par. The joy stick on these controllers break after few months

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Garbage. Drifting problem as many know. Sony isn't very helpful to resolve. 3 Months old. Never had an issue with any of the other PS Consoles and Controllers.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Highly recommended!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PlayStation 5 DualSense Wireless Controller is a game-changer. Its ergonomic design feels comfortable during long gaming sessions, and the haptic feedback and adaptive triggers take immersion to the next level. Whether it’s feeling the tension in a bowstring or the resistance of a trigger, the experience is unmatched. The build quality is solid, with premium materials and a sleek design. Overall, it’s a must-have for any PS5 owner—responsive, immersive, and incredibly well-designed. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 2 out of 5 stars

    Ps5

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controller is very cool love the print to match my camo headset for the ps5

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor build quality

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor build quality because left knob material is already started peeling :(

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Malfunction

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Started having problems as soon as I tried it, and I threw out the box

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Already drift stuck

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Theses controllers are build like dooky already drift stick idk what to do

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quality

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke after a month…………………………………………………………………….,…….

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    bad headset jack

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    headset jack was bad didnt notice it until after i could return it also was missing usb-c cable

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth the plastic its made with

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These controllers are pretty cheaply made. I wish best buy sold scuf controller at a discount because those seem studier.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Incompetent workers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave me the wrong product. I had to waste my time going back cause they don’t know the difference between a ps4 video game and a PS5 media remote.

    I would recommend this to a friend