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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 46718 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers praise the product for its appealing color options, sleek design, and solid overall performance. Users also frequently highlight the comfortable grip and enjoyable haptic feedback, noting that it feels great in their hands during use. While the controller is highly regarded for its ergonomics, some users have expressed concerns regarding stick drift and the premium price point. Additionally, a small number of customers noted minor issues with button responsiveness and the device's overall weight.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1946 Showing 38,901-38,920 of 46,718 reviews
  • Rated 5 out of 5 stars

    Good controller

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has a nice matte finish where the purple is. Its nice.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Review from TJ911TURBO

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The choices of colors was nice. Works just like the one that came with the system. It should cone with a connection/charging cable. Thus not getting 5 Stars

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Next-gen controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Must have purchase for PS5 owners. Not many games take advantage of all the feature and I anticipate to see that change over time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing feeling controller! Feels like next gen and feels great in the hands while playing. Cannot wait for a black version some day

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Controller

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Controller love the way it feels and immersive truly next gen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice step up from the previous model in terms of quality. Very nice to have a new form factor that is not too different than the ds4.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great controller

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great remote control for ps5. I got an extra one but I wish 2 controllers came in the box. Overall its a great controller.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ps5 controller

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Within a couple months the buttons are getting stuck time to time or doesn’t connect to my ps5

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You will always need a extra controller to enjoy with others.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Doesnt honor returns

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I (thought I) was sold an open box, excellent quality dualsense pad. However, what was in the box was a poor/fair quality specimen. this thing is used up, the stick tops are worn thru, several spots are shiny with use, yknow where the texture has been rubbed away and its just polished plastic. And of course the battery life is not quite 10 minutes "oh, no problems, Ill just return it to the store" Not so fast! Best buy #444 refused the return. Tiara in specific was the employee who refused it, claimed we were lying, that we had swapped controllers. Tiara was insanely rude, borderline irate, it must be inconceivable that best buy could make an error in the quality description of an open box item. Went home, with garbage controller, and went to the bestbuy online chat. was advised to try at a different store. Next nearest store is an hour away... not happening I know, I know, far too late for it now, but long story short, I had to initiate a chargeback against best buy #444, moral of the story, always check open box. make sure youre getting the item you wanted, in the correct condition, cause the tiara at your store may be having a bad day and refuse to return it. was insanely rude and accused us of swapping items.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Deal

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy has the best overall price on the ps5 controllers.Cheaper than GameStop..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for the price! It does what it needs to and works awesome!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    IT'S A COD THING!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my call of duty purchase that I do every time a new COD is released.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yes!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Me encanta y funciona súper bien!! 100% recomendado

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Purple

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purple controller. Nothing special but it does what it needs to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Controller

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect controller. No complaints. Love the color options.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best controller you can get for the price. Highly recommend

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good controller

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for a while then the same issues as most controllers after a period of use. Last about 6 months of casual gaming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BEST SERVICE

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They have the absolute best service what so ever i love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice look

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cool looking controller and easy to use just like the old version Can’t wait to get to play Spider-Man with their awesome controller

    I would recommend this to a friend