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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 46828 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers value the appealing color options, sleek design, and solid overall performance of this controller. Users frequently highlight the comfortable grip and enjoyable haptic feedback as key benefits during gameplay. However, some individuals have expressed concerns regarding the prevalence of stick drift and the relatively high price point of the device. Additionally, a small number of users noted issues with button responsiveness and the overall weight of the unit.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1967 Showing 39,321-39,340 of 46,820 reviews
  • Rated 5 out of 5 stars

    Great controller

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controller works perfectly. Button’s response is great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A most of getting a new console for multi player gaming

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ps5 controller

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The color and the controller. The price is a good price!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New color.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The color on this controller is the only difference. Everything else works the same as the other PS5 controllers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PS5 controller

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful color with a smooth texture and feeling. Love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony for the win

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best name brand console controller out there. A good upgrade from the DualShock 4. Better than other console controllers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase and delivery went smoothly as for the device easy to set up and use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase and delivery went smoothly as for the device easy to set up and use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly Recommended

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camoflouge skin is awesome and overall an amazing controller

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New controller was needed

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it was in stock and available to purchase...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works perfectly :)

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a single flaw with the product it arrived better then expected

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ps5

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Remote connects seemelessly. I havent had any issues with the remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ps5

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It gets all greasy when i play 40 plus hour sessions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    One of the best

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad SONY R&D produced something useful and very next-gen like controller. Enjoyed all the features in the Astrobot game.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good controller. Nice color

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use primarily on PC. Works great and steam has support for dualsense features for games that support it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best attention all products that I think buy are displayed in the store

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Valid

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product was smooth and I needed a plstn remote

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Valid controller

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good condition still using it till this day with no problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Controller, loves the confront and quick responses.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Doesnt honor returns

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I (thought I) was sold an open box, excellent quality dualsense pad. However, what was in the box was a poor/fair quality specimen. this thing is used up, the stick tops are worn thru, several spots are shiny with use, yknow where the texture has been rubbed away and its just polished plastic. And of course the battery life is not quite 10 minutes "oh, no problems, Ill just return it to the store" Not so fast! Best buy #444 refused the return. Tiara in specific was the employee who refused it, claimed we were lying, that we had swapped controllers. Tiara was insanely rude, borderline irate, it must be inconceivable that best buy could make an error in the quality description of an open box item. Went home, with garbage controller, and went to the bestbuy online chat. was advised to try at a different store. Next nearest store is an hour away... not happening I know, I know, far too late for it now, but long story short, I had to initiate a chargeback against best buy #444, moral of the story, always check open box. make sure youre getting the item you wanted, in the correct condition, cause the tiara at your store may be having a bad day and refuse to return it. was insanely rude and accused us of swapping items.

    No, I would not recommend this to a friend