Customer Ratings & Reviews

Wàs great until the stick drive stuck and now doesn't work. This is the 2nd controller to do same thing in 9 months.

I’m not giving this 5 stars because I’m replacing my original white ps5 controller once it started drifting. I can’t give it a great review since this is a known issue that Sony ignored. Rant over

So happy to get these controllers during Black Friday sale. Loving that they have the fast C port. However one minus is that they don’t come with the C to C cable and you have to purchase separately. No other issues so far as I recently bought but will update if/when needed.

My son needed a new controller from the wear and tear from gaming he does and I know he likes the color purple so it was the perfect Xmas gift for him, He told me he likes the way the controller performs and the grip molding is so I would say this controller is a winner.

I recently purchased the Sony PlayStation 5 DualSense Controller from Best Buy, and I can confidently say this is the best gaming accessory I’ve ever owned! From the moment I unboxed it, I knew I was in for something special. Design & Comfort – A Game-Changer Sony has truly perfected the ergonomics with the DualSense controller. It feels incredibly comfortable in my hands, with just the right weight and grip. The button layout is intuitive, and the sleek, futuristic design looks amazing next to my PS5. Haptic Feedback – Mind-Blowing Immersion The haptic feedback and adaptive triggers redefine gaming. Feeling the tension in the triggers while drawing a bow in Horizon Forbidden West or sensing subtle vibrations while racing in Gran Turismo 7 makes every moment incredibly realistic. It’s not just a controller—it’s an experience. Battery Life & Connectivity – Flawless Performance Battery life is exceptional, lasting hours of intense gaming. The fast charging via USB-C is a huge plus, and the wireless connection is seamless, with zero input lag. Whether I’m gaming solo or playing online, the DualSense never misses a beat. Best Buy Service – 5 Stars! Best Buy made this purchase effortless! Easy online ordering, fast shipping, and perfect packaging—my controller arrived in pristine condition, ready to power up my gaming sessions. Final Verdict: A Must-Have for Every Gamer! The DualSense controller is a true masterpiece that enhances every aspect of gaming. Thank you, Best Buy and Sony, for delivering an unforgettable experience! If you own a PS5, this is an absolute must-buy.

The pad looks good. I like the color and it sound and vibration functions more than the joy stick that came with the ps5 console.

I went out of my way to buy this controller when I didn't need to, and less than 6 months of use left it with the most annoying stick drift I've had. It's not worth it and the repeated hardware failures on these controllers is so obviously planned. Don't even bother until Sony decides to invest in hall effect sticks

Functionally it’s the best controller out there but the battery life is soooo bad. After a year it lasts about 3 hours.

The joystick drifts with little use. It should last longer than a few months.

The joystick drifts with little use. It should last longer than a few months.

I went through 2 controllers since feb/2023 with the same issues , the joysticks break and get stuck .Thats why i got the warrenty

Bought pre-owned from best buy. Condition was listed as excellent (like new). Only realized 1 week in that the D-pad was defective (up arrow on D-pad did not work). Quality control on the pre-owned products seems to be cursory at best as a 2nd controller I purchased pre-owned had terrible drift. If you have to buy from Best Buy, recommend new. Don't even bother with pre-owned.

Started glitching in one year. I play like once a month

Battery life is short and you get stick drift too fast so you're constantly buying new controls. The trigger feels good and the resistance you get from the is a neat feature, but the other two problems i mentioned really keeps me from giving much credit to it. Especially with the price

Surprisingly good with input lag over Bluetooth compared to my Xbox one controller. At first I thought it was broken, but if you use it with Bluetooth on PC you need to remove it from paired devices before plugging it in directly for adaptive triggers and haptics.

The controller itself is amazing. My problem is that I got a faulty controller with damaged speaker and I didn’t notice that until it was too late to return.

Had to return it. Ordered opened box “excellent” condition, sent me one in “good” condition instead. Controller drifted so bad it was unusable.

Got analaog drift about 4 months after purchase. Sony's warranty will replace it for "free" but I have to ship the controller and pay for that myself. Not only that, it could be weeks before receiving a replacement. With the Joycons I was fairly forgiving, because it took over for me to experience. But in this case, Sony, I am very disappointed. Countless publications have brought up the issue, and your company should be going out of its way to make it easy to solve these kinds of problems. Just leaving this review as a warning to others thinking of picking up this controller.

It's ok for the price the remote doesn't last too long. I purchased the system and 6 months later I had to get this replacement remote.

Joystick drift one controller, faulty square button other. PS4 thumbsticks peeled too. Sony can’t make durable controllers