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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 46630 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers highly value the product's aesthetic appeal, particularly its color options and sleek design, alongside its impressive overall performance. Users also frequently praise the comfortable feel and ergonomic grip of the controller, noting that the haptic feedback and battery life enhance the experience. While the device is generally well-regarded, some users have expressed concerns regarding stick drift and the premium price point. Additionally, a small number of customers have noted minor issues with button responsiveness and the physical weight of the unit.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2231 Showing 44,601-44,620 of 46,630 reviews
  • Rated 1 out of 5 stars

    Controll

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Havent used it games our daughter ordered are 1 player

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Always something with these things

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank God for Best Buys protection plans.... have had to replace every single one. They have a tendency to "drift" (according to my kids). The touchpads can be wonky. For something that is so easily dropped and most often used by kids they should make them a little better. Especially for the price.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Drifting

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not even two months and my left thumbstick started drifting.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its good but it is the exact same one thats in the box. All the colors are the same its all prefrence. It doesnt come with a charger

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Brand new stick drift.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned it due to right thumbstick not registering movement consistently straight out of the box.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Sleek controller

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice controller. Except previous one broke less than a year old. Added warranty this time

    I would recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    Started to stick drift

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the purple controller for Christmas in 2022. By the time Christmas of 2023 came, the controller was unusable. The stick drift was horrendous.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Button quality

    Rated 1 out of 5 stars

    Sticky button from factory.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sorry Playstation but I have owned every system and this launch has been horrible. Dont even have my system but I pulled this out of the box just to touch it and daydream before my actual PS5 arrives at BB and the controller has a sticky X button from the factory. Not good. Hope this isn't wide spread.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hoping that the quality I have come to expect from Best Buy continues. This was purchased for my son in law as a Christmas gift.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Poor quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controller but stopped working correctly after a week of buying it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Wrong Color and Bad Shape

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been shipped the wrong color and it wasn't in a good shape.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Rubber buttons peeling

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the buttons get worn down pretty quickly Best buy warranty is one time only. not good for just a piece of rubber

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good controller with Drift issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product but drift issue something to look for. Ready to get it replaced every now n then!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Maybe

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Started drifting after a year an half otherwise was perfect

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Caution buying used

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has stick drift right out the box super disappointing

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Drifting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had drifting issues after the 15 days so I couldn’t return it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sleek Color

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to match the black plates on my PS5. The controller I picked up was the updated version that addresses drift issues.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Le Sigh

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok controller but break frequently not built like PS2 controllers

    No, I would not recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 2 out of 5 stars

    Some issues

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having a common stick drift problem with so resolve.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Sony dropping the ball with these cotnrollers.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controller trigger button spring failed 3 months after purchase. Controller was replaced under warranty. Original controller which came with system has also developed a headphone jack problem as well and will be returned for replacement. Sony seems to be having problems with these controllers. Unfortunately, you have no alternatives at this time.

    I would recommend this to a friend