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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 46632 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers highly value the product's aesthetic appeal, particularly its color options and sleek design, alongside its impressive overall performance. Users also frequently praise the comfortable feel and ergonomic grip of the controller, noting that the haptic feedback and battery life enhance the experience. While the device is generally well-regarded, some users have expressed concerns regarding stick drift and the premium price point. Additionally, a small number of customers have noted minor issues with button responsiveness and the physical weight of the unit.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2233 Showing 44,641-44,660 of 46,632 reviews
  • Rated 5 out of 5 stars

    Nicest controller looks!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far the best looking controller for PS5 consoles. Try to add the console covers for a total diferent look.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PS5 Controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked the sale price, mainly ! However, it's also a sturdy and nice packaging. Among with the quality product.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    PlayStation 5 remote

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The software is weird. My son thought it was a really strange and that’s why he said 3 stars.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 2 out of 5 stars

    Issues....

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to get this bc the first one had stuck drift issues.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought this controller because my original white 1 was starting to change colors and the thumb stick was drifting

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Use for PC controller

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve only used it for gaming on my PC. It works as it should. I just wish it would’ve included a cable for charging.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice little set up with MW2

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    huhNice little set up with the covers & headset for mw2 just to make the ps5 pop out more... look nicer in real life

    I would recommend this to a friend
  • Best Buy Employee

    Rated 2 out of 5 stars

    Get the protection plan!

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    Best Buy Employee
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Love the controller while it works. The quality of these controllers are trash so make sure you get the protection plan. Have gone through 4 or 5 since the ps5 came out.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Sony's poor manufacturing of the controller

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controller was moving to the left in the games automatically without touching any buttons. My son got it for Christmas, and he had just played for a few days. Sony has to fix this problem because the one that came with the system had a similar problem too. It is not Best Buy, it is Sony's problem.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    The standard

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent build quality all around, almost as great as microsofts controllers this gen, but obviously prefer my ps5

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PS5

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works as a controller.. nothing really much else. If you see a bad review its because they have an xbox or switch

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ps5 controller

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am sure my brother will love it when he opens it for Christmas. I love the fact that it comes in different colors

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Dualsense

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good control to play with the playstation 5 only !!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Drifting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dont buy it, its drifting since day one and I never got help

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Works as it should

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the look. Nice to have another controller that doesnt look the same as the one that comes wirh the console.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice color

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked that there was a variety of colors to choose from, and the website showed what was in stock for pick up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The only place that had a red one

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Id been looking for one and manged to grab one during black friday not ehen gamestoo had then thank you best buy.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible Return Policy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The absolute worst quality controller. After only owning the original controller, it broke down within 2 months of purchase. My son was so DEVASTATED as this was a big purchase he was saving up for. We finally broke down and bought another controller which after only 18 days had a glitch and Best Buy would not exchange because it was past the 15 DAYS! This is just unacceptable and money down the tube. I thought Best Buy had much better Customer Service but obviously not. They have lost me as a customer!!!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Poor endurance

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This the 2nd replacement they break easily. Get the insurance you will need it.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Do get black

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy the black, it wears out way to quick. Ive replaced 3 and theyll only replace with same color, even if others are cheaper, never had as many problems with any other color.

    No, I would not recommend this to a friend