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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 46643 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers highly value the product's aesthetic appeal, particularly its color options and sleek design, alongside its impressive overall performance. Users also frequently praise the comfortable feel and ergonomic grip of the controller, noting that the haptic feedback and battery life enhance the experience. While the device is generally well-regarded, some users have expressed concerns regarding stick drift and the premium price point. Additionally, a small number of customers have noted minor issues with button responsiveness and the physical weight of the unit.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2267 Showing 45,321-45,340 of 46,644 reviews
  • Rated 1 out of 5 stars

    Left stick glitch - Poor quality

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked well for 11 months, left stick started glitching (known issue) - contacted Bestbuy support, they weren't helpful and just redirected to Playstation support. 1/5 - For an official Sony controller, I am used to at least 3 years of quality usage!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Used for phone not recommended unless own PS5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could Bluetooth to phone, but since I do not own an actual ps5, I could not update the charger port of the controller to charge from the wall, so I could not reuse the controller: and had to return it the next day: also button’s don’t match, press X, na you mean Square…

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Hoping this one works better than the first!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this one because the first one already has an issue. For context, I bought the first controller only two months ago. The first one has a non-working left D-pad button and the left trigger sticks. Hopefully this one does better. As a note, I wouldn't recommend the controller, but it's kind of a necessary item?

    I would recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    Wait if you can

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only buy if you HAVE to use it. Stick drift started after less than a month of playing.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Short battery life

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable controller but short battery life hopefully playstation improves them

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good as the original

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice smooth operation, feels better than the original that came with the system.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Lied to me

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was in united states in december, bought controller, said the product was in the store, i arrived in the store e nothing there. And write in the site ‘received’, i thought is change, but not.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Button quality

    Rated 1 out of 5 stars

    Aweful

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controller broke in 3 months. Button got stuck and I’m furious. No longer returnable

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Thumbstick drift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My controller developed thumbstick drift about 6 weeks after purchase. Unacceptable quality

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    PS5 Controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These ps5 controllers are defective this is my 4th time buying a controller and this one got damaged 1 month in this is ridiculous these controller's are defective and the worst part is they want me to pay to ship it to them to get it fixed.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Exactly what i expected

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If i had 1 suggestion to Sony, is work on the battery life of the controllers.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    PS5 controller

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately, I bought this product as it was the only one left in the store. After less than a week of use, the left analog stick stopped working properly. Extremely disappointed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broken remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Remote came “brand new” with a broken trigger …..

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sony why?

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned. Not because it didnt work or because i had problems with the controller but simply because the controller isnt recognizable through PS Now on PC but somehow a Xbox controller is. Secondly a Dualsock 4 is recommended and supposedly recognizable on PS Now but with use of a USB cord (also cringy). Why do i need a Xbox controller to play PS games on PC?

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took a little to get use to the layout, seems similar to the xbox controller

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Broke the first day

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy broken the first day ofplay with drifting issue

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. Batteries run out kinda fast tho. Not sure what to do about that.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Controller

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this prior to having a PS5. Haven’t had a chance to use it because I CANT EVEN GET A PS5!!!!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bad buttons

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only last 2 months has to get new one from warranty.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    dual sense

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works as it should. Recommend getting the warranty as these always wear out

    I would recommend this to a friend