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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 46643 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers highly value the product's aesthetic appeal, particularly its color options and sleek design, alongside its impressive overall performance. Users also frequently praise the comfortable feel and ergonomic grip of the controller, noting that the haptic feedback and battery life enhance the experience. While the device is generally well-regarded, some users have expressed concerns regarding stick drift and the premium price point. Additionally, a small number of customers have noted minor issues with button responsiveness and the physical weight of the unit.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2271 Showing 45,401-45,420 of 46,644 reviews
  • Rated 1 out of 5 stars

    Terrible

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These last amount 5 months for a heavy gamer then there’s drift

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    audio jack is crap

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the audio jack is so lose that if I touch the cord it cuts the audio I have returned the old one only for the new one to do the same thing. I have tested different cords and pushed really hard my old controllers don't have this problem. the manufacturer must have messed up big time.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Stick drift/stuck

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The left stuck randomly started sticking just a few month of owning this

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wouldn’t connect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately, this one wouldn’t connect to our PlayStation when we got it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Always joystick drift

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony should mass recall these units so frustrating

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Joystick malfunction

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The left joystick already squeaks & doesn’t register the varying levels of movement depending on how far the joystick is moved even though I purchased this three weeks ago. I take very good care of my controllers, so I’m really disappointed I wasted $75.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not happy

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought in January and the joy stick is already messing up

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broken analog stick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Remote analog stick is broken . It has stick drift

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad delivery

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There was a delayed delivery. The delivery got rescheduled for a couple of times, in the end, i just had to request for a refund. I prefer my stuffs being delivered by USPS instead of Fedex

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Controller

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Analog stick has already gone out. Need a replacement

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Blue controller

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke in less then a year. Would never buy again thank you

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Controller

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to return it due to being defective new out of the box. Still a great controller just make sure it works before the store return runs out.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Remote not working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got my pre owned and it will not connect to my PS5

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    PS5 Remote

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return. Has issues with drifting, Sony will have to work it out.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    PS5 Controller

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great until it didn't 2 months after opening. DEAD!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    PS5 controller is bad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The right analog stick has a terrible drift already... really irritating and I have to buy a new one and I’ve had this for 1 month...

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t work

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift for my nephew and it didn’t even work.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Faulty item

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this dual sense about 4 weeks ago and have been having problems with it since I purchased it. It won’t connect or sync to my console and it doesn’t even charge I’ve reached out to Best Buy multiple times and still haven’t heard nothing all I want is a replacement for the faulty item they sold me

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The remote was defective the down on d-pad dint work.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Don’t buy refurbished controllers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought a refurbished one and it’s awful I wish we just bought it new

    No, I would not recommend this to a friend