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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 46643 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers highly value the product's aesthetic appeal, particularly its color options and sleek design, alongside its impressive overall performance. Users also frequently praise the comfortable feel and ergonomic grip of the controller, noting that the haptic feedback and battery life enhance the experience. While the device is generally well-regarded, some users have expressed concerns regarding stick drift and the premium price point. Additionally, a small number of customers have noted minor issues with button responsiveness and the physical weight of the unit.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2273 Showing 45,441-45,460 of 46,644 reviews
  • Rated 1 out of 5 stars

    Watch out!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing color! Sadly I received a lemon that is defective. The touch-pad freezes and doesn’t respond to haptic touch.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Unprofessional Supervisors

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not working. Next day took it to same shop but supervisors refused to exchange or refund. It is better it online where your refund is confirmed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wrong item

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sent wrong item, and packaging was terrible no type of protection for the item

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy color control buy white

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The color controllers suck brought 2 on the same day and 19 days later both stop working on the same day buttons stop working never drop them at all

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t work.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t work at all. Controllers are expensive so I thought could save a little money but I guess not.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Laggy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was trying to connect it with my PC. Although it connected i had issue eith the buttons they were not very responsive and kept skipping buttons

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    PlayStation controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad review controller was stuck the button circle u gotta press it hard so it could work and happen when first time I used it

    No, I would not recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    Sony controller sticks drift after little use

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sticks drift after 3 weeks of daily play. Best buy won't take return after 15 days, then you have to pay to ship it back to Sony for either repair or refurbished one after buying it new. Sony has major issue with these stock mechanisms and the cust is paying for it. Would never purchase another controller from best buy. The extra insurance is 20.00 when target charges 8.00.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Replace or refund

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Malfunctioning. Keys keep seizing. Need to return and replace

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ok

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the best but not the worst L buttons extremely stiff.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Mr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unknown need a PS5 console to even know how this works

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Triggers broke spring after less than a month of use

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Left drift. Bad

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good controller, but gets the left analog stick drift going left pretty quick. Barely used controller, tried all the tricks, except opening it up.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    best buy sucks

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best buy sucks on getting orders to customers and giving refunds back

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not what i expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its ugly. Definitely should’ve gotten a normal white controller.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not the best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t stay connected via Bluetooth and doesn’t hold a charge. Never had a problem with a PS5 controller before. Maybe just a bad one.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad color

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Color was completely wrong. The return was difficult, the attitude of the associate borderline at best.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Would not recommend.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    X button stopped working right after returnable period. Would not recommend.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Did not work

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t work so had to return it idk if I will buy anything open box sale again

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Analog stick drifts and peels

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Already started drifting after less than a year of gaming and I don't play a lot everyday. Also, the rubber grip peeled, really poor quality from Sony

    No, I would not recommend this to a friend