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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 46646 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers highly value the product's aesthetic appeal, particularly its color options and sleek design, alongside its impressive overall performance. Users also frequently praise the comfortable feel and ergonomic grip of the controller, noting that the haptic feedback and battery life enhance the experience. While the device is generally well-regarded, some users have expressed concerns regarding stick drift and the premium price point. Additionally, a small number of customers have noted minor issues with button responsiveness and the physical weight of the unit.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2276 Showing 45,501-45,520 of 46,646 reviews
  • Rated 1 out of 5 stars

    Great great great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the color ! Was woried it was going to look way different from the picture. Good grip. Only thing is it does feel abit easy to break. But overall good.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These controllers do not last. Analog sticks keep messing up. Should not be auto drifting after three months

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No item

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I still have yet to receive this item, I ordered in January.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Charging cable not provided

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony we pay $70 for a controller and u can’t provide a usbc charging cable. SONY YOURE TRASH!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Christmas gift

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cant review this product. It is a christmas gift. Therefore i am notable to review at the moment

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Crappy experience

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked for about a week plus then stop unfortunately they wont switch out

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    PlayStation five controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s not working good I don’t like it something wrong with it. I don’t know.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Quality

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very very disappointed with bestbuy and Sony about this ps5 controller after 5 months stop working

    No, I would not recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 2 out of 5 stars

    Drift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a used one that said “Like New” but it has serioussss controller drift. Will be returning.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right thumb stick doesn't hold a zero access, constantly snapping up. This started right after the point to return had passed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad controller

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controller had vertical drift out of the box, best buy did the right thing and exchanged it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I purchased the device, it came defective. The joystick wasn’t working.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My controller didn’t work the triangle button gets stuck when your press it the options button as well it’s not Best Buy fault just got a defective controller

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Beware for used/returned controllers

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has to return because it was clearly used and had finger smudges on controller already.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    How is it possible to be charge for something you

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased several things, you sent one box and one item was not included. I want my money back!!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't charge

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never used and it didn't charge. I was never able to use

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broke in 5 months

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke in 5 months joy stick moving in its own waste of money

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ps5 controller

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the controller less than 3 months had send back to Sony . 14 day return policy is bad.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Auxiliary port, not working,

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased my controller and my auxiliary port was not working. I was so discouraged I didn’t even take it back to the store.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad controller

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I took it out the box played 1 game the left analogue has drift already

    No, I would not recommend this to a friend