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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 46650 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers highly value the product's aesthetic appeal, particularly its color options and sleek design, alongside its impressive overall performance. Users also frequently praise the comfortable feel and ergonomic grip of the controller, noting that the haptic feedback and battery life enhance the experience. While the device is generally well-regarded, some users have expressed concerns regarding stick drift and the premium price point. Additionally, a small number of customers have noted minor issues with button responsiveness and the physical weight of the unit.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2285 Showing 45,681-45,700 of 46,650 reviews
  • Rated 1 out of 5 stars

    NoPs5

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t use it cause I can’t buy a ps5! Completely useless without the console

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    2 ps5 controllers don’t work

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its crazy it’s always the up button. It doesnt work at all

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Already Breaking

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fourth controller and already facing problems. Unplayable

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came broken, wouldn’t even turn on. I don’t blame Sony I blame best buy

    No, I would not recommend this to a friend
  • Pros mentioned:
    Feel

    Rated 5 out of 5 stars

    Ps5 controller

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the feel, the smoothness a d the grip at the same time.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    For nothing, no luck on console purchase!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prepurcahed games and accessories but no luck in getting the console!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    O button stick and stopped working after 2 months.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived Defective Had To Return It Back And Repurchased Another One

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Ps5 controller

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The remote stopped working 3 days after using it..

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed. The controller won’t charge or turn back on.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Controller

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to take back it wasn't compelling to my son's ps4

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It stopped working well after 3 months. Disappointed

    No, I would not recommend this to a friend
  • Pros mentioned:
    Color, Overall performance

    Rated 5 out of 5 stars

    Ps5 controller

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Haven’t had any issues and an amazing color !

    I would recommend this to a friend
  • Pros mentioned:
    Color, Overall performance

    Rated 5 out of 5 stars

    PlayStation controller

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfectly functional PlayStation controller. Great color, prettier in person.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy Points never awarded for this item ??????

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy Points never awarded for this item ???????

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony sucks Can I get a refund? Broke within 2 months

    No, I would not recommend this to a friend
  • Pros mentioned:
    Color, Feel, Overall performance

    Rated 5 out of 5 stars

    A great buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The feel and the color is perfect. It’s the best controller I’ve played with and it was a great deal

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I RECIEVED EMAIL. WE NEVER PURCHASED THIS UNIT

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never purchased this unit!!!!!!!!!!!!!!!!!!!!!!!!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Color, Overall performance

    Rated 4 out of 5 stars

    Arrived dirty

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The color looks cool but i did have to clean inside the right anolog stick cuz it was sticking when i got it, it works great now

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    The new standard

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this color scheme and as always, the dual sense delivers on comfort and extend use.

    I would recommend this to a friend