Customer Ratings & Reviews

It isn’t gray. It’s green. I wouldn’t have purchased it if I knew that.

It doesn’t function correctly. It “drifts” to the left and then all you can do is spin in a circle. I can’t review the item any further because it’s obviously defective. I can review my experience at BEST BUY and that was combative, rude and completely unacceptable. I will NEVER purchase anything at BB again and if there is ever a situation where BB is the only source for something I might ever need I will learn to live without rather then EVER having to deal with BB and anyone associated or employed by Best But.

 This is an excellent remote control. I have never seen anything it’s like this. It was so many different features. It is real great.

Battery-powered dont last long other thanbthat im satisfied

I brought this ps5 controller and beats solo 4 and the lady picked it up so she can deliver it and now i wake to a message saying it was unable to deliver last i check she was down the street now she taking it back to best buy like HUH? I spent too much money of my hard earn money to be play games with yall now i havw to wait 10 BUSINESS DAYS FOR A REFUND! Im not playing wit yall yall playing with my money and time

Item exactly as described. Fast shipping. Magic Markered his initials on THIS one! Thanks!

My kid said this is a lighter feel which makes the long hours of playing even better.

This is my second controller and after 6 months of using it it started drifting to the left like my 1st controller. After researching, it is known to drift. I went ahead and invested $199 for the Edge controller because the analog stick only cost $20 to replace. I did learn how to repair this controller by replacing the green part for only 50 cents a piece, but I had to learn how to solder. I never had drifting issues with PS4 or PS3 controllers until now with PS5.

Works as expected, I only wish it was true red instead of this pink-ish red

One star for the Best Buy at Chapman. Controller is fine. But I'm 99% sure they sold me an open box item. Had no cable, no pamphlet. Will include pictures of box later.

Best Buy has the best prices on accessories for PS5.

No good el salió bien el control alguna tecla llegaron dañada

Controller barely works, disappointed because it’s so expensive

Not as described. Used and beaten up. The buttons get stuck in when pressed

The color is a little misleading, I wish it was more on the red side

Geek squad told us they wont work on controllers they would swap it out if you had a geek squad protection plan even tho we pay for best buy total tech which includes geek squad protection plans and they told us when we bought it since we have total tech that we didnt didnt need squad protection best buy in Summerville sc at azaela square is full of incompetent employees biggest waste of money.

For all the hype about the cool things this controller does it cant even do the basics. After about 50 hours of use the joy sticks started to drift without me touching them. Tried numerous things, none of it worked and when you call Sony the only option they give tou is to mail it in(you pay for shipping) and in about 6 weeks they'll get it back to you hopefully repaired

I bought a refurbished controller in “excellent” condition meaning everything should have been in working order but it was not. The buttons would not work or respond.

Had to buy a new one because i wore out the one that came with the ps5 console in couple months and had to send it back to sony under warranty to be fixed for severe stick drift i really dont expect this to last much longer but at least it looks cool

I purchased this new online and what I received when I picked it up at the store was a box that had been opened, and controller wit blemishes due to some use. Needless to say this will be my last Best Buy purchase.