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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 46671 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers highly value the product's aesthetic appeal, particularly its color options and sleek design, alongside its impressive overall performance. Users also frequently praise the comfortable feel and ergonomic grip of the controller, noting that the haptic feedback and battery life enhance the experience. While the device is generally well-regarded, some users have expressed concerns regarding stick drift and the premium price point. Additionally, a small number of customers have noted minor issues with button responsiveness and the physical weight of the unit.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2333 Showing 46,641-46,660 of 46,667 reviews
  • Rated 1 out of 5 stars

    Boo. Scam listing. Don’t buy.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Listing had no indication of “used” or “refurbished”, controller was visibly used and broken out of the sealed box. This was a gift and opened after the 14 day return period so now I am stuck with an unusable controller I paid full price for.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Poor quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Start drifting in couple months… expected better quality

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective controller

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This controller not charging and keep right shifting. Not recommended

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    ANALOGUE WILL DRIFT! BUY GSP!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a fragile peace of crap make sure you buy the bestbuy protection plan as the Infamous Analogue Drift will happen right outside a year of usage. This is a design flaw in Sony controllers. You have been warned!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    P5 controller

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controller button keep getting stuck have to send back for repair

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst service EVER

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You lost a great customer by the ignorance of customer service. 60000 im credit is what i just got and they couldn't even gibe me a discount on my next order

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Will Be Returning

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Complete and Utter Garbage for competitive gaming, Response time is the slowest I have ever seen on a controller and the toggles are extremely slow, I had to put my game sens to the maximum for it to even be decent sensitivity speed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Drifting

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned it,not working good!! Suppose to be excellent but wasn’t!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    It so good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Won’t connect to Nintendo ds even though I have charged it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    This is not "excellent open box"

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It supposed to be "excellent" but it was used a lot. It wasnt even in the box

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Came with headphone port broken

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I expected it to be in one piece but it came broken.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Why is it taking so long

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t receive my controller yet. I ordered it 4 weeks ago and still haven’t receive it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Refurbished

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a refurbished controller. It worked for about 20 minutes.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second controller i buy for my son and keeps on drifting making it useless..

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Cant use with pc

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cant be used on pc. I tried on ps now to see how I would like it before getting the ps5, but it did not work. Ps now then said I need to use dual shock 4, you'd think they'd fix this before the ps5 launch date

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage ps5 controllers

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These PlayStation controllers are horrible not Best Buy’s fault Sonys

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wandering stick

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony must be having some real quality control issues lately. Just bought this controller a week ago and already has a wandering stick.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Does NOT work with PC

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't work with PC or PS4 as advertised. The controller is STRICTLY Ps5. Ps4 incompatibility I can understand but there's no reason for it to not work with PC

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No help

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My controller broke no help from anyone. Just ran me in circles

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Breaking

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The left stick is already starting to break. Havent had for more than a month

    No, I would not recommend this to a friend