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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 46589 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers highly value the product's aesthetic appeal, particularly its color options and sleek design, alongside its impressive overall performance. Users also frequently praise the comfortable feel and ergonomic grip of the controller, noting that the haptic feedback and battery life enhance the experience. While the device is generally well-regarded, some users have expressed concerns regarding stick drift and the premium price point. Additionally, a small number of customers have noted minor issues with button responsiveness and the physical weight of the unit.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1870 Showing 37,381-37,400 of 46,589 reviews
  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a Christmas present but I love the dual sense controllers!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice technology - not so good batterry

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has a lot of features which make gaming more enjoyable. My only concerns are that I feel it is making ganing too expensive and there is no improvement in the battery. It is annoying that you have to charge it after only a few hours of gaming..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Innovative Controller

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controller that actually is trying to innovate. The gyroscope, adaptive triggers, and haptic rumble will all for better control options this generation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great device

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel they are all made to last a certain time just like phones. But otherwise its good!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast Shipping, Great Customer Service!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast shipping and great service from Best Buy. Sony just needs better quality control!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controller works amazing great response time and an awesome color

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A Great price on black friday prices and service and stock on hand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controller does feel like a new generation controller, adaptive trigger set the bar higher one more time by Sony. Feels solid and totally worth every penny.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must have for any PS5!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a gift for my brother, but I also bought one previously for myself. It's a great controller and slightly more comfortable than the PS4 controller. The triggers took a little to get used to when I first played MWII with it. The buttons for share and options are easier to press as they have more of a raised surface than the PS4 controllers, they feel lighter and now include USB C for charging or connection to the console. Now for the downside. The battery life on these controllers is horrible, they don't last near as long as the PS4 controllers, There is no option to turn the lighting completely off on these controllers, you can dim it but you can't turn it off. Disable the mic and you get a glowing orange light on the controller which drains the battery even faster, the flat part on the controllers hand grips can dig in if you grip it too tightly. Other than that these are good controllers from Sony with improvements over the Dualshock 4 controllers. They could be even better if they could improve the battery life.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seamless and efficient transaction. Didn’t take long to receive my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent. Works very well with my PC. Exceeds all expectations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I can feel it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    White is my favorite colors. White on black is my favorite combo, Sony’s new masterpiece of a controller is here! You have to play it to believe. Haptics is real!

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Works as expected

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not much to really say. Its a great controller! Pretty decent quality, though i think it could have been better, but that’s Sony’s issue. I feel that the old DS4 controller felt a bit tougher than these, as these feel a little on the fragile side. But other than that, great functionality and ergonomics!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Camo controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hoping Sony comes out with more print designs for the controllers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Christmas 3

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a Christmas gift. Was warmly received. Arrived on time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend this controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s 2x better then the ps4 control. It’s More responsive and way better for gaming, It a controller that everyone wants and needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Controls

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great controller - really helps control things on the ps5 - dont know what I did without it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PlayStation Controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has a great sensitive. You have to press harder when you are playing shooting games. If your playing a shooting game you're going to love this controller.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New toy

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Christmas gift to replace old one for gaming

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controller. The improved haptics really make a difference, though there's still not too many games out there taking advantage yet.

    I would recommend this to a friend