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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 46749 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers praise the product for its appealing color options, sleek design, and solid overall performance. Users also frequently highlight the comfortable grip and enjoyable haptic feedback, noting that it feels great in their hands during use. While the controller is highly regarded for its ergonomics, some users have expressed concerns regarding stick drift and the premium price point. Additionally, a small number of customers noted minor issues with button responsiveness and the device's overall weight.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2269 Showing 45,361-45,380 of 46,741 reviews
  • Rated 1 out of 5 stars

    So thankful for Best Buy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t believe I saved my money just to buy a remote that was made by a first grader with glue and glitter

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Button sticking after one day of use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it for a day and the X button is already sticking

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Sub-par remote

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Remote itself is pretty good only issue I have is that the up and down on the dpad stopped working after 2 weeks

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Low Battery life

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ps5 controllers dont have the battery life of other controllers good deal if you can get them around $50

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Controller

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stop working in a month they don’t last They need upgrade

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Open box

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased an open box to save $10. Dog gone it the used controller was broken. That’s why the person who had it before me returned it. Best Buy “employees “ didn’t even check the merchandise they were trying to resell. Dropped the ball on that one. Luckily I’m a decent guy. Or else you would’ve lost a customer.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Joystick stopped working after just purchasing it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Checked out the controller after purchasing it and it looked great. However, the left joystick suddenly stopped working :(

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not a happy gamer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This controller has a issue, you let the thumb stick go and the person keeps moving for about 10 seconds. Second one I have that has this problem.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Faulty Product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this product for my significant other and he informed me that it is already not working and had to buy a replacement. He was having issues with it after the first month and it seemed to not be in the right condition. Not sure if I received a faulty product.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    no charge?

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For some reason it didn't hold a charge and always low battery

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Controls are messed up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controls don’t work good at all time frame expired to return which was only 15 days

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Faulty triggers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this and returned and exchanged 3 times! The right trigger button was faulty out of the box!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Controller is great inviosuky but returned due to

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had some scratches on the touchpad, silver looking scratches.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Need for Speed: Thumbstick Drift

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These controllers would be so much better if Sony didn’t use the cheapest thumb sticks they could. Good luck not drifting after a few uses.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    poor quality

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    did not last long. the O button started to stay sinked in when pushed during games... that happended only 2-3 weeks after purchase. after 4 months, unable to charge it any more

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second ps5 controller purchase aside from the third which came with the ps5 when I bought it. They all become defective within a month and then I can’t return them because of the 15 day return policy.Ridiculous.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Looks cool. Not versatile..

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine for the ps5. But I purchased hoping it would work on the PS4 which it does not. Why does this not work for the PS4 Sony. WHY?

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Defective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    R2 trigger defective, controllers are supposed to be refurbished.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    Bad Remote

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Died in less than 2 months, expensive remote to go out so quickly.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Controller

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This controller works well. It is just like the controller that comes with the PS5, but in black

    I would recommend this to a friend