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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 46749 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers praise the product for its appealing color options, sleek design, and solid overall performance. Users also frequently highlight the comfortable grip and enjoyable haptic feedback, noting that it feels great in their hands during use. While the controller is highly regarded for its ergonomics, some users have expressed concerns regarding stick drift and the premium price point. Additionally, a small number of customers noted minor issues with button responsiveness and the device's overall weight.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2277 Showing 45,521-45,540 of 46,741 reviews
  • Rated 2 out of 5 stars

    Defect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took it out of the box and when in game, the buttons would never work

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    It’s “ok”

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product, but the mic stopped working. Returning. Need I saw more?

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Just waiting for an aftermarket controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second one I've purchased after the original and the first purchased one developed serious drift issues. I'm betting thisa one will have the same fate after a couple months of play time. Google it. I believe there is a class action suit against Sony for this since its so prevalent. There are plenty of video's and write-ups on how to fix the drift issue but all have proven to be temporary and not perminent, at least for me. I'm certainly not going to take it apart and clean the potentiometers as some suggest, shouldn't have to. I'm hoping that another company will step up with an aftermarket compatible controller soon.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    PlayStation still didn’t Fix there controller issu

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1 month in and the controller already have a drift on the anolog

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The remote was defective the down on d-pad dint work.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Analog drift

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good controller but analog drifts terribly after a month of using.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Headphone jack

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphone jack is loose or broke, microphone/audio cuts out until I switch controllers.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not compatible with my PS5

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not compatible with my PS5. I bought 2of these at best buy, also another one on amazon and the one from amazon works perfectly fine. Not sure why these 2 controllers from best buy are not working.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Flumsy

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joysticks fell out within 3 months should have bought warranty

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Malfunctioning already

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product has already malfunction and I never made it back to the ups to return it in time before they alerted I can no long cause to much time had lapsed so guess I’m out 50$

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Product.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It stopped working after 2 weeks. It always happens with devices that are not bought with PS consoles. It happened with my previous PS4 device that I bought from you and it is happening with the new PS5 now.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Used sold as new

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy gave me a used returned controller with my Ps5 bundle

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unhappy Customer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your customer service is lacking. To this date, I have not received the return information to participate in the exchange program.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Beware!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has nothing to do with the retailers but these ps5 controllers are notorious for "stick drift" i have 4 of these controllers and now my newest one have terrible stick drift.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Wasn’t for me

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I disliked the color. Returned it and got black instead

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad battery and VERY noisy rattling when vibrating

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m really disappointed with the quality of this controller, the battery lasts noticeably less time than my other dualsenses and has a terrible rattling noise coming from it when it is vibrating from game play.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Way too sloopy and sensetive

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sensitivity was way too high and it seema way too sloppy, slimy for FPS. Imho I do have older versions of the PS controlles that i prefer better.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Watch out!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing color! Sadly I received a lemon that is defective. The touch-pad freezes and doesn’t respond to haptic touch.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Unprofessional Supervisors

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not working. Next day took it to same shop but supervisors refused to exchange or refund. It is better it online where your refund is confirmed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wrong item

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sent wrong item, and packaging was terrible no type of protection for the item

    No, I would not recommend this to a friend