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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 46770 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers praise the product for its appealing color options, sleek design, and solid overall performance. Users also frequently highlight the comfortable grip and enjoyable haptic feedback, noting that it feels great in their hands during use. While the controller is highly regarded for its ergonomics, some users have expressed concerns regarding stick drift and the premium price point. Additionally, a small number of customers noted minor issues with button responsiveness and the device's overall weight.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2282 Showing 45,621-45,640 of 46,762 reviews
  • Rated 1 out of 5 stars

    Christmas gift

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cant review this product. It is a christmas gift. Therefore i am notable to review at the moment

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Crappy experience

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked for about a week plus then stop unfortunately they wont switch out

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    PlayStation five controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s not working good I don’t like it something wrong with it. I don’t know.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Quality

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very very disappointed with bestbuy and Sony about this ps5 controller after 5 months stop working

    No, I would not recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 2 out of 5 stars

    Drift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a used one that said “Like New” but it has serioussss controller drift. Will be returning.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right thumb stick doesn't hold a zero access, constantly snapping up. This started right after the point to return had passed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad controller

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controller had vertical drift out of the box, best buy did the right thing and exchanged it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My controller didn’t work the triangle button gets stuck when your press it the options button as well it’s not Best Buy fault just got a defective controller

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Defective

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I purchased the device, it came defective. The joystick wasn’t working.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Beware for used/returned controllers

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has to return because it was clearly used and had finger smudges on controller already.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    How is it possible to be charge for something you

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased several things, you sent one box and one item was not included. I want my money back!!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't charge

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never used and it didn't charge. I was never able to use

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broke in 5 months

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke in 5 months joy stick moving in its own waste of money

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Auxiliary port, not working,

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased my controller and my auxiliary port was not working. I was so discouraged I didn’t even take it back to the store.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    What a nightmare

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was the worst experience buying from best buy the cancelled my ps5 order 2 days before pick up . Unbelievable what a nightmare they cause ....never ever again will buy from them

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ps5 controller

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the controller less than 3 months had send back to Sony . 14 day return policy is bad.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DOA or Shortly After

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Directional buttons stopped working or possibly never worked. I've only had the controller for a month or so.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad controller

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I took it out the box played 1 game the left analogue has drift already

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Drifting issues

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only used 8 times and got the drift issue. My original controller still works. Sony should fix this issue.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Best PS Controller… But

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Battery life sucks. If you want the battery to last more that three hours, you need to turn off all extras or plug it in.

    I would recommend this to a friend