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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 46774 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers praise the product for its appealing color options, sleek design, and solid overall performance. Users also frequently highlight the comfortable grip and enjoyable haptic feedback, noting that it feels great in their hands during use. While the controller is highly regarded for its ergonomics, some users have expressed concerns regarding stick drift and the premium price point. Additionally, a small number of customers noted minor issues with button responsiveness and the device's overall weight.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2286 Showing 45,701-45,720 of 46,774 reviews
  • Rated 1 out of 5 stars

    Broken button

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Button was broken and wouldnt work properly customer service was great handling the problem

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ps5 controller

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this controller Not even a month ago and it just stops working.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Low quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After three week that’s stopped working. Disappointing and Best Buy refuse to replace it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it march 1st, L1 button stopped working April 30th. NICE CRAFTSMANSHIP!!!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Claimed through 2-yr warranty

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This isn't an issue with Best Buy, Sony just makes crappy controllers.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Paddle already broken

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joy sticks drift already bestbuy wont return item! So dont know what to do

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    not the best

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Previous design and convenience was much better that this.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I basically wasted 80 dollars

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This control came out with a factory problems i am very disappointed …

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Bought a replasement

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it on BF because my previous joystick broke. The presenter worked less than a year.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Controllers should be checked before resale!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed that I bought an open box product. The controller did not work and now I need to purchase a brand new one.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broke but was replaced

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke within a few months - replaced by Sony easily but still a pain to go through

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No consoles

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This controller just sits in its box because there are no PS 5 consoles to use it with. What company limits the amount of a product? Sad.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While holding the controller it is making weird sounds i did not like that at all

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Thumbstick Drift, Poor Support from Sony

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Less than 1 month old, and my right thumbstick is drifting. But, what can you do? If you have a PS5 it's your only controller option.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Christmas Present

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It already doesn't work, very disappointing!! only go to play with is for 2-3 weeks and now its not worth anything

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Awful Manufactoring

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Things are made of paper, had to be the 3/4th different ps5 comtroller since launch day

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broken

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Left joy stick was broken and always moved to the left when not in use.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item description claimed no issues. Got home and it was defective. Had to return.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad experience

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never get my ps5 dual shock controller..........

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Buy warranty

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always buy the warranty, Sony’s products last less than a year.

    No, I would not recommend this to a friend