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Customer Ratings & Reviews

Customer reviews

Rating 4.9 out of 5 stars with 1313 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

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Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers highly value the product's aesthetic appeal, particularly its color options and sleek design, alongside its impressive overall performance. Users also frequently praise the comfortable feel and ergonomic grip of the controller, noting that the haptic feedback and battery life enhance the experience. While the device is generally well-regarded, some users have expressed concerns regarding stick drift and the premium price point. Additionally, a small number of customers have noted minor issues with button responsiveness and the physical weight of the unit.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 65 Showing 1,281-1,300 of 1,313 reviews
  • Rated 3 out of 5 stars

    Picture looks better than the controller.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned this controller immediately upon opening it because the controller does not look anything like what the picture shows. The controller seems like it is covered with a glitter instead of of the matte finish. Look at a picture of an actual controller before purchasing.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Button quality

    Rated 1 out of 5 stars

    Defective PS5 Controller – Very Disappointed

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really looking forward to using this PS5 controller, but unfortunately, it turned out to be a defective piece. Right out of the box, it had issues—buttons were unresponsive, and the analog stick drift made gameplay nearly impossible. I tried troubleshooting and even updated the firmware, but nothing worked. For the price, I expected much better quality and reliability. I had to return it and am now hesitant to buy a replacement. Definitely a frustrating experience

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It works

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived with some cosmetic scratches and no charger

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Got Drift Quickly

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new ps5 controllers are poor quality over all. They don’t last very long,

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not good but no other choices

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love PlayStation but these controllers are way to prone to stick drift

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    7/10

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the color, but after a while of use now the paint on the backside is starting to come off. 1st controller to ever do that

    I would recommend this to a friend
  • Pros mentioned:
    Color
    Best Buy Employee

    Rated 1 out of 5 stars

    The DETAILSSS

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    Best Buy Employee
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] The color is pretty the details of the pearlescent and the xo□◇ on the actual handles are awesome

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ehhh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t like the material on the controller I prefer the regular controller feel.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not recommended.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controller will frequently disconnect. Look for a different product.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not Good Color

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the green color and you sent me i wrong one and then when i went to exchange it doesn’t had the color i want

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Default

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound went out on day two. Can’t hear a thing. Smh back to the store!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad just bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tigger is already messed up only used it twice

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good. Drifts and doesn’t keep a charge. I purchased this fee months and played it rarely

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Get the purple one

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The green one is unresponsive. I asked around, and the purple one was reportedly really good. So we returned the inoperative one for the functional one.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    So thankful for Best Buy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t believe I saved my money just to buy a remote that was made by a first grader with glue and glitter

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    PlayStation is trash

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't like it feels very cheap on your hands get an Xbox

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Paint is peeling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t had it long and the paint is already coming off

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Remote not working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got my pre owned and it will not connect to my PS5

    No, I would not recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Shiny Bug

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect Christmas present. Also, the picture online really doesn't do it justice. It's a beautiful green color. We call it the "Shiny Bug" controller.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    I recommend

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The color is very beautiful and shinning and I recommend grabbing if you like teal color

    I would recommend this to a friend