Labor Day SaleEnds September 7. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 46865 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers value the appealing color options, sleek design, and solid overall performance of this controller. Users frequently highlight the comfortable grip and enjoyable haptic feedback as key benefits during gameplay. However, some individuals have expressed concerns regarding the prevalence of stick drift and the relatively high price point of the device. Additionally, a small number of users noted issues with button responsiveness and the overall weight of the unit.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2290 Showing 45,781-45,800 of 46,866 reviews
  • Rated 1 out of 5 stars

    If I had a PS5....

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This controller has continued to sit in the box due to the poor release of the PS5...change up the way we release the next time you have consoles maybe???

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible quality

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible quality and broke after using a 2 weeks. Very weak material

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy open box

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controller was defected hand bad drift went to stairs and the service there sucked I had to refund it

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Controller

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The haptic feedback and adaptive triggers are honestly game-changers. These features add a level of immersion that I didn’t expect — for example, pulling back a bowstring feels noticeably different than lightly tapping attack buttons, which makes games feel more alive. There’s also a built-in microphone and speaker which are surprisingly handy for quick chats with friends without plugging in a headset. The responsive touchpad and improved D-pad round out a very feature-rich package that feels like the next step in controller tech

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    rip

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    stole my boyfriend away from me :( can’t fight with the PS5

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Preffer a better option

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Low duration. It busted in like 6 months of use

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    not happy

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Missing a screw, had to find one at home. disappointed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Remote is not working

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just 21 days later the remote is not working, the left joystick is turning left all the time

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Smh

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not working it is brand new, I just got it and it’s the analog stick is drifting

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ps5 controller

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working after one month I would expect more for the money I payed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad joysticks

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joysticks were messed up almost immediately. The one my ps5 came with is great.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    The pleasure of thei controller is limited.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Personal massage device I purchased to pleasure myself while playing GTAV does not work.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broken button

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Button was broken and wouldnt work properly customer service was great handling the problem

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ps5 controller

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this controller Not even a month ago and it just stops working.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Low quality

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After three week that’s stopped working. Disappointing and Best Buy refuse to replace it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it march 1st, L1 button stopped working April 30th. NICE CRAFTSMANSHIP!!!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Claimed through 2-yr warranty

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This isn't an issue with Best Buy, Sony just makes crappy controllers.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I basically wasted 80 dollars

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This control came out with a factory problems i am very disappointed …

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Paddle already broken

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joy sticks drift already bestbuy wont return item! So dont know what to do

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    not the best

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Previous design and convenience was much better that this.

    I would recommend this to a friend