Customer Ratings & Reviews

Best PlayStation controller yet. Easy to use. Wanted a backup since system only came with one

I ordered an excellent condition open box controller. According to the website that means new condition, in the original box, and everything included. I did not receive that! I received a loose controller in a shipping box. I asked my son and he didn't care about the box and owners manual as long as the control worked well. It did not! Right away he noticed stick drift. I told him to play with it for a while and it might clear up...nope! So I contacted customer service. They ordered a replacement for me free of charge and I was to mail the faulty one back. When I went to print the label to return I saw an email stating the order had been cancelled. Upon reading the email it stated it was cancelled because there was none in stock. (Why was he able to place the order then?) I again contacted customer service. I got the run around and poor English from the rep and her supervisor. The supervisor promised if I placed a new order of the exact item and color that they would do a price adjustment to reflect what I originally paid. She also told me I had already been issued a refund for the original order. But the whole time I'm being told the replacement was cancelled because there weren't any in stock currently. So how am I supposed to order a product that they're saying is unavailable? I again ask for a supervisor. He proceeds to tell me that they cannot give the price adjustment or do anything for me except advise me to return or bring to a store. I'm 150 miles from the nearest Best Buy. Just ridiculous! If they would have sent me the correct item to begin with this all could have been avoided. I wasted 3 hours conversing with customer service about this and got nothing but the run around and false promises. I have never had worse customer service! I expected more of Best Buy!! Run the other way and don't look back!!

Excellent quality!!! Great color for my wife and easy to use!

Love the new ps5 controllers! Had to grab a second one when we got the console.

Amazing controller recommended highly one of the best controllers

Nice Ps5 Controller it works great thanks I will recommend to anyone

New dualsense is a nice upgrade to the ds4. The black color is sleek looking.

Boyfriend broke his original, this one has been great. I was happy Best Buy had them in stock.

Works exactly as advertised with a fun color to pair PS5 with

Bought this controller as it’s my favorite color. Enjoying it.

This controller works like a charm best purchase ever

Great controller. Had it delivered straight to my door intact.

At first it was a bit hard to get used to it but after a while it feels so great .

I like thats its new and they have different colors.

Just the black version of the Playstation dualsense controller so its way cooler looking

the current playstation 5 controller is easily the best controller on the market

I love it, purple is my favorite color!!!!!!!!!!!!

It looks nice and smooth. i would recommend this product

Nice controller, it’s very nice color and plays well

DualSense is phenomenal compared to XBOX. One of the main reasons I decided to switch systems.