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Customer Ratings & Reviews

Customer reviews

Rating 4.9 out of 5 stars with 4061 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers value the appealing color options, sleek design, and solid overall performance of this controller. Users frequently highlight the comfortable grip and enjoyable haptic feedback as key benefits during gameplay. However, some individuals have expressed concerns regarding the prevalence of stick drift and the relatively high price point of the device. Additionally, a small number of users noted issues with button responsiveness and the overall weight of the unit.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 195 Showing 3,881-3,900 of 4,061 reviews
  • Rated 3 out of 5 stars

    Not as good quality as Sony used to make.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ps5 Remote. Good. But last about a year before you need a new one .

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Get a warranty!!!!!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wàs great until the stick drive stuck and now doesn't work. This is the 2nd controller to do same thing in 9 months.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Done in a year!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought my PS5 and added the extra controller. I am not a hard-core gamer. I play on the weekends occasionally. Both of my controllers do not work properly after 1 year. For 75.00 a controller that is not cool.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Charging issues

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would have enjoyed a second controller for my system but it would not take a charge.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stick Drift, Stick Drift, and more Stick Drift

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went out of my way to buy this controller when I didn't need to, and less than 6 months of use left it with the most annoying stick drift I've had. It's not worth it and the repeated hardware failures on these controllers is so obviously planned. Don't even bother until Sony decides to invest in hall effect sticks

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Nice color

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only reason 3 stars is because the color. Otherwise these get stick drift and battery life isnt good

    I would recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    Stick Drift problems

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Drift stick continues to plague this device, I have replaced it 3x's already for the same problem.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Stop working after 3 months

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just bought the control and It is already having issue with the R2 button just stops working. Best Buy quality has really gone down in the past 3 years.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Subpar

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Garbage, won't turn on. No significant damage and no damage to charger port but it won't even charge. It literally just stopped working like some invisible hand phased through the controller and snatched the battery out.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Button quality

    Rated 1 out of 5 stars

    Ps5 controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The square button is broken and gets stuck and doesn’t work properly

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    nerf Apex AA

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It feels of, im still not used to it. I miss the grip of the dualshock 4

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    PS5 controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    that red one is a little bit stiff. The buttons are not very flexible.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Pretty but not sustainable

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initially this product is amazing, however for a gamer, it's not sustainable and stick drift happens quick.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Great for paperweight collectors

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These controllers work for a minute and then immediately start "drifting," it's not even funny and completely becomes unusable. I'm shocked Playstation still makes/sell these controllers in 2025. Just buy the DualSense Edge controller for your console which has Replaceable Stick Modules and Caps. I know it's the pricey alternative, but spending money on these base DualSense controllers over and over again will just inevitably become a stack of paperweights.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Works good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good but playstation controllers are made cheap.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    The worst experience EVER!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You really want my feedback? Ok here it goes... I purchased a Dual Sense, I noticed it was the wrong color and the store denied me of an exchange. Ok, I I approach the store manager and he thought it was funny to tell me he's not the manager but the guy on the picture is his twin. He obviously was not interested in my concern. I still came back and purchased a microwave and a pair of Beats, they had no issue taking my card and swiping it. Now here's the kicker and shame on Best Buy, they lowered the price on the microwave, I came back with the receipt to see if I can get it at that price and I was also denied. I'm telling you 3 strikes in less than a week and at the same location. Happy Holidays and shop wisely.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    Garbo

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Left and right stick drift really bad I didn’t even get the warranty smh

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never got it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never got it. It never came to my home. Really wanted it got it some where else

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    missing half my order.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay, I only received half my order. I ORDERED 2 CONTROLLERS. IT SAYS YOU SENT OUT 2, but I ONLY GOT THE ONE. Who do I need to talk to, to get my other controller?

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not a fan

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a fan of this controller. It feels to mechanic for me. I enjoy the PS3/2 controllers most.

    No, I would not recommend this to a friend