Customer Ratings & Reviews

Good feel of the controller. Nice and sturdy build

Great item super easy to use and would recommend to everyone. This is great controller.

Everything is better in black. You can't beat it. The black controller is super nice!

So far so good. No regrets with purchase. Glad everything was in stock also

It’s smooth and very comfortable and very compact.

Really love the black controller. Makes it easy to identify my controller from my sons

Very good control. Sony - PlayStation 5 - DualSense Wireless Controller - White

I love color and texture and real cool controller.

Controller worked right out of the box Adaptive triggers are great Haptic feedback is awesome

Black PS5 Controller is a great Controller, long battery life, charges quickly.

Super, soft, and comfy! Got it for a great deal!!!

This controller is amazing, I wish there was a black option with the original PS5

Loving the color!!!! My nephew was so excited when he got it for Christmas.

This controller is the best color I ever seen, yall should get it for real.

Great product and quality is unbelievable will purchase more when needed

I ordered an excellent condition open box controller. According to the website that means new condition, in the original box, and everything included. I did not receive that! I received a loose controller in a shipping box. I asked my son and he didn't care about the box and owners manual as long as the control worked well. It did not! Right away he noticed stick drift. I told him to play with it for a while and it might clear up...nope! So I contacted customer service. They ordered a replacement for me free of charge and I was to mail the faulty one back. When I went to print the label to return I saw an email stating the order had been cancelled. Upon reading the email it stated it was cancelled because there was none in stock. (Why was he able to place the order then?) I again contacted customer service. I got the run around and poor English from the rep and her supervisor. The supervisor promised if I placed a new order of the exact item and color that they would do a price adjustment to reflect what I originally paid. She also told me I had already been issued a refund for the original order. But the whole time I'm being told the replacement was cancelled because there weren't any in stock currently. So how am I supposed to order a product that they're saying is unavailable? I again ask for a supervisor. He proceeds to tell me that they cannot give the price adjustment or do anything for me except advise me to return or bring to a store. I'm 150 miles from the nearest Best Buy. Just ridiculous! If they would have sent me the correct item to begin with this all could have been avoided. I wasted 3 hours conversing with customer service about this and got nothing but the run around and false promises. I have never had worse customer service! I expected more of Best Buy!! Run the other way and don't look back!!

My son is enjoying this controller. Uses it nearly every day, since he is at home for school.

Works just the same but with the best color so far!

An extra controller is very much worth it especially if you like to couch play with friends

It's what is stated on Ad. Works good. Would like more color choices if possible