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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 5112 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers highly value the product's reliable performance, appealing color options, and sleek, comfortable design. Users frequently praise the ergonomic feel and the satisfying haptic feedback provided during use. While the controller is widely appreciated, some users have expressed concerns regarding stick drift and the overall price point. Additionally, a small number of customers noted preferences for the size and weight of previous models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 250 Showing 4,981-5,000 of 5,112 reviews
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    Controller Drift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just after 30 day mark, even being a brand new model, controller drift. I guess you roll the dice with all PS5 controllers, new or used.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    Ps5 controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controller my son loves it but I think it’s kind of pricey and I was able to find a cheaper somewhere else

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Wow, $15 more...for a pinkish controller...lame

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works but disappointed in color. Advertised as cosmic red....cost $15 more...looks pink in person. Aside from that does everything the same as the white controller...

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Beautiful color but bad quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controller is beautiful but the quality was horrible the mic port shorted out and i couldnt hear gameplay or my teammates while in a PS5 chat had to exchange but the new remote had the same issue which made think twice about shopping at bestbuy again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    You’ll be back for more

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are a gold mine for Sony at this point. They only last about a year and that’s if you baby them. I’ve ordered replacement analog modules and plan on doing my own repairs from here on out.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not true color

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This control states it is a cosmic red but looks more like pink.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    Dont buy

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not even months old and theres stick drift that ruins gameplay experience

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Expensive controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just gave it as a Christmas present and not even 4 times used and it’s already not working. Useless to pay so much for something worthless

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Remote

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The feel of the remote is really nice but the battery life just doesn’t last.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    High-Quality Controller at a Lower Price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this PlayStation controller and have been very satisfied with it. The controller works perfectly, feels comfortable in hand, and performs exactly as expected during gameplay. Button response and overall build quality are excellent. What really stood out was the price — it was noticeably cheaper than other stores, while still being brand new and high quality. The purchase process was smooth, and overall this was a great experience. I would definitely recommend this controller to anyone looking for quality at a better price.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Sub-par remote

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Remote itself is pretty good only issue I have is that the up and down on the dpad stopped working after 2 weeks

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not a true red

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks red online but when i got it wasnt happy with the color so return it and got a white one

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    I want a real red controller

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why cant they just come out with a fire engine red controller?

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Terrible controller

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The joystick has stopped working properly and has bad drift now. One of the buttons stopped working.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Left stick glitch - Poor quality

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked well for 11 months, left stick started glitching (known issue) - contacted Bestbuy support, they weren't helpful and just redirected to Playstation support. 1/5 - For an official Sony controller, I am used to at least 3 years of quality usage!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Hoping this one works better than the first!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this one because the first one already has an issue. For context, I bought the first controller only two months ago. The first one has a non-working left D-pad button and the left trigger sticks. Hopefully this one does better. As a note, I wouldn't recommend the controller, but it's kind of a necessary item?

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    PS5 Controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These ps5 controllers are defective this is my 4th time buying a controller and this one got damaged 1 month in this is ridiculous these controller's are defective and the worst part is they want me to pay to ship it to them to get it fixed.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Controller

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this prior to having a PS5. Haven’t had a chance to use it because I CANT EVEN GET A PS5!!!!

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Cool Red Controller

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Red controller stands out from a crowd and with the latest technology

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Different PS5 controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I need another PS5 controller. And so I want a different color also.

    I would recommend this to a friend