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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 49489 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers are delighted by the product's appealing color options, reliable overall performance, and sleek design, which contribute to its ease of use and comfortable feel. They also appreciate the fun haptic feedback, solid battery life, and excellent controller with an easy grip. However, a notable concern among users is the prominent stick drift, with some also finding the product pricey and mentioning issues with its size and increased weight.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 243 Showing 4,841-4,860 of 49,489 reviews
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    Great Controller

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Controller, design is great, price is great, and still works after almost daily use.

    I would recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 5 out of 5 stars

    Happy Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a excellent controller for my system and i got the insurance judt in case for stick drift. Happy with the services best buy offered and will purchasing with them in the near future

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Stick drift

    Rated 4 out of 5 stars

    For casual gamers

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this remote for a bit over a year and it already has stick drift in the left joystick. This is due to my heavy FPS gaming. I run like a madman and thus the drift happened. Opened the controller and cleaned it properly. Worked great for like 2 hours then it reverted back to drifting. Contacted Sony, but I was 1 month over the warranty. I just ordered the Edge controller. If you have the money, I'd say do the same. But this controller is still solid. Better for casual gaming.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Responsive and comfortable.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to connect to the PC, easy to use. One of the better controllers I have ever used. I like to use a controller for platformers, and this is perfect for this usage. I have used a wired Xbox360 controller for years, and it is still my favorite, but this one is a close competitor.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    New stuff !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great ! I need a new one a this is better than expected goood stuff !!!

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek and works great. No issues in almost a year.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gray camo DualSense controller

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this controller as soon as I saw them on sale at Best Buy. There wasn’t anything wrong with my original DualSense controller but I wanted to do the hair trigger and rear paddle mods to my original and I wanted an unmodded controller for racing games or other games that needed normal L2 R2 triggers. I never had any trouble with stick drift or other issues some have reported, I do keep my controllers clean though. I like the gray camo pattern, hopefully Sony releases matching covers for the PS5 Pro. Battery life is great, everything works like you’d expect. Leaving this one stock for now.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Smart move

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a must have to get a second controller for your system so that you can play with friends.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Overall performance

    Rated 5 out of 5 stars

    Pretry find

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the color and its works lile a regular controller its a ps5

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best ps5 controller

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PS5 controller is a game-changer. With its ergonomic design, adaptive triggers, and haptic feedback, it offers an immersive gaming experience like never before. The built-in microphone and touchpad add convenience, while the improved battery life ensures uninterrupted gameplay. It's a must-have accessory for any PS5 owner.

    I would recommend this to a friend
  • Pros mentioned:
    Feel

    Rated 4 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the feel is nice and slick, charge holds. amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great love coloruser controllers all the time

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Color

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coolest color Sony released! purple with glitter!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Ps5 review u heardddd

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Catching kills and playing games smoothly u heardddd

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Definite great buy.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controller. Works perfect. I love how it lights up when im playing in the dark.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Control

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Control adiccional con los mejores colores divertidos

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    The color scheme

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that the color stands out, so that my daughter can always find it.

    I would recommend this to a friend
  • Pros mentioned:
    Feel

    Rated 5 out of 5 stars

    Perfect Controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the feel and look of the controller would buy it again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    new controller

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's just a stock controller but it feels great. The grip is slightly textured unlike the smooth grip controller that came with my PS5

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Solid Addition to the DualSense Lineup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This review follows from my original DualSense controller (that came with the PS5 on launch day) all of a sudden losing input on the down d-pad button, essentially forcing me to buy a new DualSense, since no one seems to want to fix it (and that includes Best Buy/Geek Squad). However, coming from the original launch day white model, I feel like this Midnight Black DualSense is a much better product. I believe there may be subtle tweaks that have been made in the newer color models (i.e., better trigger haptics, buttons being a bit clickier, etc.) that make it superior to the original, but I will also say that the color is great, and I prefer it to the white. While the black might not match how the original console looks (without black faceplates), it is a better color because it does not collect dirt/sweat/random hand secretions in the back textured crevices (at least that is visible). My big complaint with the original white was that no matter how clean your hands were, the back of the controller eventually got dirty. The black color seems to avoid this issue for the most part, and that alone makes it worth getting over the standard white. All in all, it's not a PlayStation without a nice black controller, and this one does the job very well. Hopefully the buttons will last on this one for longer than a year and a half.

    I would recommend this to a friend