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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 50986 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers express satisfaction with the product's appealing color options, sleek design, and solid overall performance. Users frequently highlight the comfortable grip and enjoyable haptic feedback, noting that the device feels great during use. While the controller is highly regarded for its ergonomics, some users have raised concerns regarding stick drift and the premium price point. Additionally, a small number of customers noted minor issues with button responsiveness and the device's overall weight.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 163 Showing 3,241-3,260 of 50,998 reviews
  • Pros mentioned:
    Battery life, Feel, Overall performance

    Rated 5 out of 5 stars

    Smooth and pretty

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly, we’ve had it over a year and still works and looks great. Smooth feeling, battery lasts a long time. Would buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Good controller

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using the Midnight Black DualSense controller for a while now, and overall I’m really impressed with it. First off, the design looks amazing. The all-black finish gives it a much cleaner and more premium feel compared to the standard white controller. It also hides dirt and wear better, which is a nice bonus if you play a lot. Performance-wise, it’s exactly what you’d expect from a DualSense. The adaptive triggers and haptic feedback are still the standout features—they make games feel more immersive, especially in titles that really take advantage of them. The controller feels comfortable in hand even during long gaming sessions, and the build quality feels solid. Battery life is decent, though not perfect. I usually get several hours of playtime before needing to recharge, which is fine but could definitely be better. My only real downside is that, like other DualSense controllers, it can be a bit pricey, and long-term durability (like stick drift) is something to keep an eye on. Overall, if you’re looking for a sleek-looking controller with great features and solid performance, the Midnight Black DualSense is a great choice.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Color, Feel
    Best Buy Employee

    Rated 5 out of 5 stars

    Best color

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Best color and feel durable long lasting charge no stick drift

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    feels super comfortable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It feels super comfortable, responds perfectly, and has that premium vibe that makes you want to show it off in your setup. The gold buttons, the PlayStation logo, and the overall design really make it stand out from any other controller. Simply put, it’s a controller that not only looks amazing but plays just as great.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Color, Overall performance

    Rated 5 out of 5 stars

    Controller

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The color is bold and bright works great for gaming good life with full charge. Will be getting more of this controller in different colors.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 4 out of 5 stars

    Did Sony actually fix the DS's biggest issue?

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After numerous DualSense purchases over the last 4 years because of the ever consistent and inevitable stick drift, I bought this one. Why not, right? (Eye-Roll) Decent colorway to be fair, however the smooth gloss finish of the green portion is a stark texture change from any of the other standard DualSense controller designs. I wasn't the biggest fan at the start, but it's genuinely starting to grow on me. Weirdly enough, after several weeks of use, no stick drift.... yet. Fingers crossed this one will last longer than others. Would be 5 stars if I hadn't been burned by Sony at least 4 other times. 4 times bitten, staying shy. All in all not a terrible version, just know it'll feel different in your hands at 1st if you're familiar with the DS.

    I would recommend this to a friend
  • Pros mentioned:
    Feel

    Rated 5 out of 5 stars

    Ps5 Controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    • “Incredible haptics, perfect grip, and ultra-responsive controls.” • “Next-gen feel that truly enhances every PS5 game.” • “Comfortable, immersive, and the best controller Sony has made.” • “Adaptive triggers and haptics set a new standard.”

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Color, Feel

    Rated 5 out of 5 stars

    Eye-Catching Color, Top-Tier Performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Chroma Teal DualSense controller looks even better in person—vibrant, unique, and a great way to add personality to your setup. All the features you’d expect are here: adaptive triggers, haptic feedback, built-in mic, and that solid DualSense feel. Battery life is reliable, pairing is quick, and it works great for both PS5 gaming and Steam games on my PC. If you're debating colors, this one is a standout without being flashy. Worth every penny.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    Controller PS5

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PS5 DualSense controller is a huge upgrade from previous PlayStation controllers. From the moment you hold it, it feels comfortable, well-built, and premium. The design is modern and ergonomic, making long gaming sessions feel natural and smooth.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    Classic Black

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From ever system since wireless controllers became an option I have always had way too many and they are in a strict rotation. I have also never had one die or drift. Colors make them easy to separate.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Overall performance

    Rated 5 out of 5 stars

    Light, Bright...Satisfied!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The color in person is iridescent and has a slight hue of pink. Personally, I love it. And as far as function - works as it should! Could not be happier. Only thing is, don't let it fall on something hard, otherwise the color will chip off easily. Ask me how I know xD

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Design, Overall performance

    Rated 5 out of 5 stars

    PS5 controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great and works perfectly. The purple controller has a nice vibrant color and feels comfortable in hand. Buttons are responsive, battery life is solid, and it paired easily. Great quality and a fun upgrade to my setup.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Amazing controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OMG, if you love Ghost of Yōtei, you need this controller! Just got mine and it's sitting pretty on my setup right now. The gold brushed design is straight fire—those sword slash grooves are actually etched in, giving it this killer texture that feels grippy and premium in your hands during those long revenge sessions. The style pops with the cream body, gold accents on the buttons, and Atsu's silhouette—pairs perfectly with the game. Haptics make galloping on horseback feel epic, and it grips better for combos. A bit pricey, but total must-have for fans. Plays flawlessly on PS5, no issues. Worth every penny!

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Good quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controller overall. The black PS5 controller looks sleek and feels comfortable in hand, even during long gaming sessions. The buttons are responsive, and the grip is solid. Simple, stylish, and reliable—definitely a good buy.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Design, Overall performance

    Rated 5 out of 5 stars

    Absolutely love the color!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works exactly as it should. Nice sleek feel in hands. Color is beautiful!

    I would recommend this to a friend
  • Pros mentioned:
    Color, Design, Overall performance

    Rated 5 out of 5 stars

    Best control

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The design and the color are amazing my son loved it

    I would recommend this to a friend
  • Pros mentioned:
    Color, Design, Overall performance

    Rated 5 out of 5 stars

    PS5 Dualsense good deal!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good color, sleek, works well. It was on sale for black friday. The best time to buy these is around the holidays for sure! Good sales.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Design, Overall performance

    Rated 5 out of 5 stars

    Gaming controller

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for the first time , Best color, great performance great ergonomics

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Stick drift

    Rated 5 out of 5 stars

    Very good, huge improvement over PS4

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PS4 controller was ALMOST perfect. The Switch Pro controller is perfect. This controller stands firmly in-between the two. Pros: This is the second most comfortable controller I've ever used (I have huge palms and short sausage fingers). The Xbox controller makes my hands fatigue quickly (I use the Elite Series 2 to combat this) so I minimize Xbox play. The PS4 controller, while mostly comfortable, has literally cut my fingers with the sharp edges near the triggers while playing platformers. The Switch Pro controller is my FAVORITE and this is similar. No fatigue, I played Horizon: Zero Dawn for 8+ hours at a time, which also means excellent battery life, and feels very solid like the Switch Pro controller. Cons: I've never been a fan of lights on my controller as a distraction. While, after dimming the lights, they aren't totally distracting, they're still annoying. Can't I just have the option to turn them off instead of dim? Other than that, my only complaint is the sharp edges in a couple of spots. They aren't going to cut me like the PS4 trigger cutouts, but they aren't perfectly smooth and rounded like the Switch Pro. Fix that and this is an incredible controller. Other thoughts: Durability is an issue. Not yet for me, but it will be. This is one of those controllers with guaranteed drift. Buy the replacement plan on it. You'll need it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Design

    Rated 5 out of 5 stars

    Ps5 controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PlayStation 5 controller, DualSense, offers an immersive experience thanks to its haptic feedback and adaptive triggers that simulate different resistances. Its design is comfortable and modern, with good battery life although it can be improved. Ideal for immersive games, it feels like an innovative leap against the DualShock 4.

    I would recommend this to a friend