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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 50986 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers express satisfaction with the product's appealing color options, sleek design, and solid overall performance. Users frequently highlight the comfortable grip and enjoyable haptic feedback, noting that the device feels great during use. While the controller is highly regarded for its ergonomics, some users have raised concerns regarding stick drift and the premium price point. Additionally, a small number of customers noted minor issues with button responsiveness and the device's overall weight.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 165 Showing 3,281-3,300 of 50,998 reviews
  • Pros mentioned:
    Color, Design, Overall performance

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked this controller up for my daighter. She loves the color. PS5 controllers are durable and fits perfectly in the hands.

    I would recommend this to a friend
  • Pros mentioned:
    Design
    Best Buy Employee

    Rated 5 out of 5 stars

    Comfortable, Responsive, and Great Next Gen Gaming

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PS5 controller delivers excellent comfort and responsiveness. The adaptive triggers and haptic feedback make gameplay feel more immersive, especially in action and sports titles. The build quality feels premium, the buttons are smooth, and the analog sticks are precise.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    AMAZING CONTROLLER! LOVE THE COLOR!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Title: A Game-Changer in Gaming: Sony PS5 DualSense Wireless Controller Review Introduction: The Sony PS5 DualSense Wireless Controller is a revolutionary addition to the gaming landscape, setting a new standard for immersive gameplay experiences. Released alongside the PlayStation 5 console, this controller boasts advanced features that not only enhance traditional gaming but also introduce innovative haptic feedback and adaptive trigger technology. In this review, we'll delve into the key aspects that make the DualSense a standout choice for gamers. Design and Build Quality: The first thing that strikes you about the DualSense controller is its sleek and futuristic design. The combination of white and black colors, along with the striking blue LED accents, gives it a distinctive and premium appearance. The controller is slightly larger than its predecessor, the DualShock 4, providing a more comfortable grip for extended gaming sessions. The textured grips on the back add to the overall ergonomic design, ensuring a secure and comfortable feel in your hands. Haptic Feedback: One of the standout features of the DualSense controller is its haptic feedback technology. This takes in-game sensations to a whole new level, providing dynamic and nuanced vibrations that simulate a wide range of textures and effects. Whether you're traversing through sand, feeling the tension of a bowstring, or experiencing the rumble of a thunderstorm, the haptic feedback adds a layer of immersion that was previously unimaginable. Adaptive Trigger Technology: The adaptive trigger technology in the DualSense controller is another game-changer. The L2 and R2 triggers are designed to offer resistance, providing a tangible feel for in-game actions. For example, pulling back a bowstring in a game will require a different level of resistance compared to firing a gun. This innovation adds an extra layer of realism and engagement, making each gaming experience more tactile and immersive. Precise and Responsive Controls: The DualSense controller maintains the high standard of precision and responsiveness that Sony is known for. The analog sticks, buttons, and touchpad are all well-designed and provide a satisfying level of tactile feedback. The improved latency ensures that your inputs translate seamlessly into on-screen actions, contributing to a more fluid and enjoyable gaming experience. Built-in Microphone and Speaker: The DualSense controller features a built-in microphone, allowing for quick and easy communication without the need for a headset. Additionally, a speaker is integrated into the controller, providing immersive audio feedback directly from the controller itself. While these features might not replace a dedicated gaming headset for serious gamers, they add a convenient option for casual communication and audio cues. Conclusion: In conclusion, the Sony PS5 DualSense Wireless Controller is a remarkable piece of technology that sets a new standard for gaming peripherals. Its innovative haptic feedback, adaptive trigger technology, and overall ergonomic design contribute to a gaming experience that is more immersive and engaging than ever before. While it may take some time for developers to fully harness the potential of these features, the DualSense controller undoubtedly marks a significant leap forward in the evolution of gaming controllers. If you're a PlayStation 5 owner, the DualSense is a must-have accessory that enhances the enjoyment of every gaming session.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Excellent Controller – Smooth, Responsive, and Dur

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased this PS5 controller from Best Buy, and it has exceeded my expectations. The build quality is fantastic, with a comfortable grip that feels great during long gaming sessions. The haptic feedback and adaptive triggers add a new level of immersion, making gameplay more engaging. The battery life is solid, and it charges quickly. Overall, it’s a must-have for any PlayStation gamer. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    Amazing color

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controller looks amazing, and the color is even better in person! It feels comfortable to hold, the buttons are responsive, and it works perfectly. Great quality and definitely worth buying!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Stick drift

    Rated 5 out of 5 stars

    Revolutionary Feeling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautifully steadied thumb sticks. Pretty durable in terms of stick drift. If you need a ps5 controller that isn’t expensive or fancy, choose this model at the least! Third party controllers will often come initially having drifting stick issues or paddle malfunctions if applied so I tend to stick with ol’ reliable here. Not only that, but the black makes it stay looking sleek even if dirtied while also having a matte black feeling that creates a better experience in regards to grip. Small enough to hold but big enough to fill your hands for fine tune shooting in FPS games. This controller is simply an immense upgrade from the last and stands as a mark of what next generation can truly feel like!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Sony Nailed It!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best controller ever!!! It's very comfortable in your hands. The haptic feedback is amazing. And quality is great.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Design
    Cons mentioned:
    Stick drift

    Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the color and the adaptive triggers. The ergonomics are insane. The only drawback would be the stick drift that will come after 6 months of light use (for me). It sucks since the price of controllers keep on going up and seems like soon they will be priced the same as the pro controllers lol

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Almighty Grip Controller in Pink

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controller was purchased for my wife. She took up the PlayStation as an added source of entertainment. Once I took recognition of her love for the console I completed her dedication by purchasing her a Pink controller with the best grip in the world.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Color, Feel

    Rated 5 out of 5 stars

    Controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My kids love the color. Plus I don’t mind it either. The battery life on these controllers is very good. They definitely feel better than the previous models

    I would recommend this to a friend
  • Pros mentioned:
    Color, Design, Overall performance

    Rated 5 out of 5 stars

    Amazing color and good manufacturing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The color is super cute, incredible the way it shifts colors! Very unique! Did not have issues pairing it to my ps5, works great and ergonomic.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    A Gamer's Delight: A Technical User Review

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Introduction: As a dedicated gamer, I recently had the opportunity to put the Sony PlayStation 5 controller through its paces, and I must say that it has exceeded my expectations. With its advanced features and ergonomic design, the PS5 controller delivers an immersive gaming experience that sets a new standard for console gaming peripherals. In this technical user review, I'll delve into the key aspects of the controller, highlighting its strengths and potential areas for improvement. Design and Ergonomics: The first thing that struck me about the PS5 controller was its sleek and futuristic design. Sony has taken a bold step by deviating from the classic DualShock design, and it pays off. The controller feels robust in hand, with an intuitive layout that allows for easy access to all buttons and triggers. The matte finish provides a comfortable grip, reducing the likelihood of slippage during intense gaming sessions. Additionally, the contours of the controller fit naturally in my hands, ensuring extended play without discomfort. Adaptive Triggers and Haptic Feedback: The standout feature of the PS5 controller is undoubtedly the adaptive triggers and haptic feedback system. These innovative technologies take immersion to the next level. The adaptive triggers offer resistance and tension that vary depending on the in-game context, such as drawing a bowstring or accelerating a vehicle. This enhanced feedback allows for a more realistic and engaging gameplay experience, making every action feel distinct and impactful. The haptic feedback system, combined with the adaptive triggers, further amplifies immersion by providing nuanced vibrations tailored to in-game events. Whether it's walking on different terrains, weather effects, or weapon impacts, the controller delivers precise and responsive haptic feedback, heightening the sense of being part of the virtual world. Built-in Microphone and Speaker: The PS5 controller comes equipped with a built-in microphone and speaker, allowing for seamless voice chat without the need for additional peripherals. The audio quality of the microphone is surprisingly clear, though not as robust as dedicated gaming headsets. The speaker also adds an extra dimension to gameplay by emitting in-game sounds, enhancing the overall experience. However, some users may prefer to use a headset for a more immersive and private audio experience. Battery Life: One area that may be considered a drawback is the battery life of the PS5 controller. While it is on par with its predecessors, the DualShock controllers, the implementation of advanced features like haptic feedback can be power-intensive. As a result, the controller's battery life may require more frequent charging, especially during extended gaming sessions. It would be beneficial for Sony to explore energy-efficient technologies to extend the battery life in future iterations. Compatibility and Connectivity: The PS5 controller is designed to work seamlessly with the PlayStation 5 console, but it also offers compatibility with the PlayStation 4, making it a versatile gaming peripheral. Connecting the controller to the console is effortless, whether via Bluetooth or USB-C cable. Additionally, the controller's low-latency wireless connection ensures a responsive gaming experience, crucial for competitive gaming. Conclusion: The Sony PlayStation 5 controller is a remarkable gaming peripheral that raises the bar for console gaming. Its cutting-edge features, including adaptive triggers and haptic feedback, deliver unparalleled immersion, making it an essential component of the PS5 gaming experience. The controller's ergonomic design and innovative technologies make it a joy to use, enhancing gameplay in ways that were previously unimaginable. While improvements could be made in battery life, the overall experience offered by the PS5 controller sets a new standard for the future of console gaming.

    I would recommend this to a friend
  • Pros mentioned:
    Design
    Cons mentioned:
    Stick drift

    Rated 3 out of 5 stars

    Stick Drift need to be addressed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The DualSense Wireless Controller in Midnight Black is fantastic in terms of comfort, haptics, and overall design. It feels premium, works seamlessly across PS5, PC, Mac, and mobile, and the adaptive triggers are great. However, the big downside is stick drift. It’s a recurring issue, and in my experience the average time before drift starts is around 8 months (based on 2 other identical controllers), which is unacceptable for a controller that costs $60–$70. For this price point, Sony really needs to address the durability of the analog sticks instead of treating drift like an inevitable problem. Battery life could also be better. The controller drains faster than expected, especially with haptics and adaptive triggers enabled, and it feels like it hasn’t improved much since launch. Overall, it’s a great controller held back by long‑term reliability. We deserve better build quality for the price.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    nice controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent controller with amazing features. The haptic feedback and adaptive triggers are next level and really add to the gameplay experience. The design is sleek and comfortable, and the buttons feel very precise. The only minor downside is the battery life — it could last a bit longer — but everything else more than makes up for it. Still totally worth buying!

    I would recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 4 out of 5 stars

    Revolutionary upgrade to a good controller

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a pretty good controller. A huge step up from the dualshock 4 controller for the ps4. The haptic feedback fells awesome in games that utilize it to its potential. The drawbacks of that is that it drains the battery a ridiculous amount. The biggest complaint is the same as with the last iteration of the controller; the stick drift. It baffles me why these companies have not solved this yet.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    PlayStation 5: A Next-Gen Masterpiece

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PlayStation 5 (PS5) is a groundbreaking console that truly delivers a next-generation gaming experience. From its sleek, futuristic design to its powerful hardware, Sony has outdone itself with this system. The performance is phenomenal, thanks to the ultra-fast SSD that virtually eliminates loading times. Games look stunning, with ray tracing, 4K resolution, and smooth frame rates making for immersive visuals. Titles like Demon’s Souls, Spider-Man: Miles Morales, and God of War: Ragnarök showcase the PS5’s capabilities beautifully. The DualSense controller is a game-changer, offering haptic feedback and adaptive triggers that make gameplay more tactile and engaging. Whether you're drawing a bow or feeling the tension of a car on rough terrain, the controller adds a whole new layer of realism. Backwards compatibility is another plus, allowing players to enjoy a vast library of PS4 games. Add to that the PlayStation Plus Collection, which provides access to some of the greatest hits from the previous generation, and it’s clear that value is a priority. The PS5 also excels as a media hub, with apps like Netflix, Disney+, and Spotify running seamlessly. The interface is intuitive, making it easy to switch between games, apps, and settings. Overall, the PS5 is an impressive leap forward in gaming technology. Whether you're a casual player or a hardcore gamer, it offers something for everyone. If you're looking for a console that delivers top-tier performance, a growing library of exclusive games, and innovative features, the PS5 is absolutely worth the investment.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    Purchased A New Controller

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchasing these items was an easy process. The employees were very helpful and knowledgeable. The item itself works nicely and is ergonomic for holding and playing. The texture is nice, as my hands don't sweat as badly.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Design, Overall performance

    Rated 5 out of 5 stars

    Perfect Controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony knows how to make a perfect overall controller. I am using this for casual gaming on my PS3, PC, iOS, and occasionally Switch (via adapter). This controller feels great to hold and works perfectly across all the platforms. The battery lasts quite a long time too. No complaints after 4 months.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    Great controller. Love the color

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to play games on my iPad. Works great. Connects via Bluetooth. Love the color and styling of the blue to black fade. Thought I would hate the glossy paint but it doesn’t bother me.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Design

    Rated 5 out of 5 stars

    Game changer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great new design the haptic feedback is really nice. It's comfortable in the hand and easy to use. Playstation hasn't made a bad controller it seems to they get better every generation with this one surpassing last ten due to the new haptic, better battery life, and giving it just a bit more bulk.

    I would recommend this to a friend