Labor Day Appliances SaleEnds 9/16. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 50986 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers express satisfaction with the product's appealing color options, sleek design, and solid overall performance. Users frequently highlight the comfortable grip and enjoyable haptic feedback, noting that the device feels great during use. While the controller is highly regarded for its ergonomics, some users have raised concerns regarding stick drift and the premium price point. Additionally, a small number of customers noted minor issues with button responsiveness and the device's overall weight.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 153 Showing 3,041-3,060 of 50,998 reviews
  • Rated 5 out of 5 stars

    Sony PS5 DualSense Wireless Controller - White

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Sony PS5 DualSense Wireless Controller in White works as described. It is the identical version that comes with the PS5 console and has great built-in features.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 4 out of 5 stars

    Controller

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of controllers were in stock and had many color ways.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    The Absolute Pinnacle of Gaming Controllers

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the Sony DualSense Wireless Controller in Midnight Black from BestBuy, and it is hands down the best controller I have ever owned. Whether you are using it for next-gen console gaming or as a premium controller for other devices, it delivers a flawless, magnificent experience. Here is why this controller is a masterclass in gaming gear: Gorgeous Stealth Design: The Midnight Black colorway is absolutely stunning. It has a sleek, matte, premium finish that looks incredibly sharp and sophisticated. It resists fingerprints beautifully and looks perfect on any gaming desk or entertainment center. Mind-Blowing Next-Gen Immersive Tech: The haptic feedback and adaptive triggers are pure magic. Feeling the tension of a bowstring pull back or the distinct rumble of driving over gravel completely changes how games feel. It adds a level of realism that other controllers simply cannot touch. Flawless Multi-Platform Versatility: I love that this isn't just for the PS5. It connects seamlessly via Bluetooth or USB-C to my PC, Mac, and mobile phone. The responsiveness is razor-sharp across all platforms, making it the ultimate all-in-one controller. Unrivaled Ergonomic Comfort: The weight, contour, and textured grip feel absolutely perfect in the hand. It is incredibly comfortable to hold, preventing hand fatigue even during marathon gaming sessions. The thumbsticks and buttons are highly tactile and clicky. Final Verdict: Sony truly perfected the controller with the DualSense, and the Midnight Black edition is the best-looking version available. It is worth every single penny for the immersive tech alone. BestBuy provided a fast and effortless buying experience, as always. An absolute must-buy for any gamer—10/10 recommendation!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top controller

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the first playstation I own, and my decision was based on this controller, it feels great overall-response time, vibation, sounds, motion. Top controller!

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 4 out of 5 stars

    Ps5 second controller

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the camo look. I Will get the dual charger later.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great replacement

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this replacement controller as my original has the analog drift issue. The purple really stands out so I can tell the difference from the original.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Best

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful and high quality as always. Thanks to sony.

    I would recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    Bad controller

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controller I purchased brand new had stick drift 2 weeks after purchasing

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Does what it's supposed to do.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Basic PlayStation 5 controller does what it's supposed to do nothing more nothing less just a different color don't even know why you need to write a review.

    I would recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    Warranty

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its ok at first but now stick drifting , but it under warranty

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PS5 controller review

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controller as usual . Feels a bit larger than the ps4 controller and the color is cute. Bought on black friday so it was $50 rather than $75.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Controller

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They worked great for a couple of months and then they quit charging

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Doesn’t Hold Charge for Long

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice but doesn’t hold charge for too long. Constantly needs to be charged.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    49.99 & BB points

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price for a oem Sony camo controller. Tried to get my dad a ps4 and none around (59.99+) Bought for my wife to give me for Christmas.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Left analog stick

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This remote worked fine for about 3 months and that was it. I used it a decent amount no crazy accidents or anything and the left analog stick started acting very weird. It made me stop playing my PS5 for awhile solely because of how unreliable it was. When i asked if i should pay to get it fixed, they recommended buying an entire new one. A year later im dusting off the PS5 and bought a new controller that is supposed to be updated and with a warranty just to be safe. The white controller that came with my PS5 did the same thing as well in the same amount of time. So annoying

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Design, Overall performance

    Rated 5 out of 5 stars

    Best Controller for Gaming

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The DualSense controller is one of the best gaming controllers I’ve ever used. The adaptive triggers and haptic feedback make games feel much more immersive. It’s comfortable to hold, the battery life is solid, and the Midnight Black color looks amazing. Works perfectly with PS5 and also connects easily to PC and mobile devices.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Damaged product box

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My box was damaged cause I guess you guys don’t know how to handle a box with care. And I’m not talking about the box It was shipped in. The box the product box was damaged.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    3 month controller :(

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my son for Christmas. It's April 1st and the stick drift is so bad it's unusable.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    DualSense Controller Review – A Game-Changer in Ev

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PS5 DualSense controller is hands down the most impressive controller I’ve ever used. Sony truly raised the bar with this one. The standout features are the haptic feedback and adaptive triggers. They make every game feel more immersive than ever. When driving in Gran Turismo 7, I can feel the resistance of the brake pedal, and in Astro’s Playroom, the subtle vibrations perfectly mimic different surfaces underfoot. It’s not just a gimmick—it genuinely changes how you experience games. Comfort is another huge plus. The controller has a solid yet lightweight feel, with a design that fits naturally in the hands. The textured grips add to the comfort, even during long sessions. The built-in speaker and microphone also come in handy for quick chats, and the improved touchpad is more responsive and easier to use. Battery life is solid, and charging with USB-C is fast and convenient. It’s also great that you can use the controller on PC, expanding its versatility beyond just the PS5. Overall, the DualSense is more than a controller—it’s an innovation. It doesn’t just let you play games; it makes you feel them. A must-have piece of tech that elevates the entire PlayStation experience.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Color, Overall performance
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Sony DualSense - Chroma Indigo

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony has revised their controller design over years, and the current DualSense, for the PS5, inherits the best of the previous DualShock controllers. I think that we are generally well past the point of Xbox-vs-PlayStation controllers; If you prefer one, then that’s nice. Most modern PC gaming can work well with either by now, so you only get locked into one style if you’re using that specific console. And honestly, both are great controllers. It’s just preference. Where the Sony DualSense differentiates itself is with the unique touchpad (like the DS4 before it), and the adaptive haptics and trigger feedback. These are potentially really cool to use, when games take advantage of the features… But most don’t use more than a portion of that functionality. Team Asobi’s Astro Bot titles are almost the only ones to go “all in” on those features. And some other games do try to use the trigger feedback to provide more player info regarding things like bow/arrow, recoil, tension, etc. And many more use a bit of the rumble and haptics. It is capable of a very “HD” level of feedback, which can convey the surface on which a characters walks or drives, down to the tiniest details. Still comes down to how well a game implements it. This color variant is nice, although it doesn’t quite have the same textured feel in hand as the more matte versions. But it looks stellar, if this is your style. I like this one about as much as the Chroma Pearl. Otherwise, it’s the same controller - Pretty durable, decent battery life, all the audio features (mic, speaker, audio jack), and the nice USB-C rechargeable battery. I do recommend the Sony charging dock, which uses contacts below the analog sticks, rather than having to plug/unplug all the time. There are a few third party versions which are okay too, like one by Razer, but it’s only for single controllers. The only “con” worth mentioning is that the price just hasn’t ever gone down on these, and like most video game consoles, accessories, or software, prices only seem to go up. I only purchase extra controllers while there is a sale, so it was very exciting to see these special edition ones drop enough for me to rationalize getting one. Overall, still a great controller. It’s the only real controller for PS5, and works pretty nicely for PC gaming too. The color is up to your taste. Many of the features are just not utilized by all of the games, but it’s cool what they’ve packed into this thing. Value is the only point where I get hesitant, just because of the price.

    I would recommend this to a friend