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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 50986 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers express satisfaction with the product's appealing color options, sleek design, and solid overall performance. Users frequently highlight the comfortable grip and enjoyable haptic feedback, noting that the device feels great during use. While the controller is highly regarded for its ergonomics, some users have raised concerns regarding stick drift and the premium price point. Additionally, a small number of customers noted minor issues with button responsiveness and the device's overall weight.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 189 Showing 3,761-3,780 of 50,998 reviews
  • Pros mentioned:
    Color, Overall performance

    Rated 5 out of 5 stars

    Ps5 controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as good as advertised unlimited fun and great color

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Red PS5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feels good looks good reminds me of old PS2 controllers.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    The grippy controller!

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased a Dualsense from each new line and can say there are some differences between them. The matte finish controllers are smooth and don't get sticky while most metallics get this waxy sticky feeling. Now the two-tone black and neon line is unique l. The texture feels more like glass and it's very grippy without feeling sticky and I love it! Definitely recommend having at least one of the Rhythm line, especially if you're a person that wants a controller that grips. Also, the color looks just like the ad shows!

    I would recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 5 out of 5 stars

    Great controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The haptic feedback and adaptive triggers are great, whether I’m feeling the tension of pulling back a bowstring or the resistance of driving through rough terrain. The controller feels great to hold, even during long gaming sessions, and the built-in microphone is my favorite for quick chats without needing a headset. The battery life, could be better, and I’ve heard about stick drift issues, which I did experience on one of my controllers. Overall, this controller has made gaming fun.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Overall performance

    Rated 5 out of 5 stars

    The color and usage is great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is excellent love the color able to play all my games with it. I’m enjoying every bit of it.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Overall performance

    Rated 5 out of 5 stars

    Ps5 controller

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The pa5 controllers are always good controllers and they come in multiple nice color ways

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance

    Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this controller for a christmas gift with a PS5, works great. Holds charge. No issues

    I would recommend this to a friend
  • Pros mentioned:
    Feel

    Rated 5 out of 5 stars

    BestPS5 controller ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such an amazing controller. The high gloss feels incredible to hold and color is beautiful. Only complaint is price. I snagged it on sale and used gift card so was absolutely worth it for what I paid. $90 for a controller is highway robbery otherwise.

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 4 out of 5 stars

    Great Controller, But Too Large for Small Hands

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These controllers are amazing with one major con! First, the pros: The features are amazing! The haptic feedback creates vibrations, some light and others intense, which intensifies any game I’ve played! There’s a speaker and microphone built in, as well as an input for a headset. So even if you don’t have a headset, you can still talk with other players and there’s also a mute button on the controller. You can even adjust the volume in settings. If you have a wired headset, it’s convenient that the wire doesn’t have to stretch to the console itself. The sounds that come out of the controllers speaker surprised me at first, but I really like it. There’s even a “create” button to capture a screenshot or even record your gameplay while you’re in the middle of gaming. It even has a motion sensor, though I don’t have any games that use this feature. It’s also cool that L2 and R2 can each be used like two different buttons. Pressing lightly does one thing and pressing all the way does another in some games. Cons: At times, the adaptive triggers seem a little sensitive, including L3 and R3. For example, when I set down the controller, sometimes it creates the LT and/or RT buttons to go off, even a slight tap pushes it in enough to actually hit a button. Also, I find the L3 and R3 buttons to be too sensitive. Example, when I play Call of Duty, I tend to push a little too hard on the R3 button when I’m turning, which is a melee strike, so my character gets shot up instead of turning to shoot or trying to follow the character I’m shooting at. This gets me in trouble at times and affects my gameplay, even after getting used to the controller. This does not happen to me with the new Xbox Series X/S controller. Another con is the size of this controller. Im a woman with small hands and this controller is way too big. Sony did not have children, women or a person with small hands in mind when creating this controller, which is very disappointing. It was definitely made for large hands. I wish they had made another version that’s the original size for anyone with smaller hands. I tend to struggle with certain games because of this as my thumbs are stretched way out and it tends to cramp up my hands quickly. Because of this, I play my Xbox Series X WAY more than my PS5. That’s how inconvenient the size of this controller really is! I’ve tried using the Xbox controller via remote play on the PS Remote App, however there’s a slight delay, which makes it not worth using. I’m really hoping they make a smaller version as I know there are many other people who struggle with the size of this controller, not just me. Im still looking for different controller I can use with the PS5 that won’t affect my gameplay. If it wasn’t for the size, I’d happily give this controller 5/5 stars

    I would recommend this to a friend
  • Pros mentioned:
    Color, Overall performance

    Rated 5 out of 5 stars

    Love the color

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great color , great controller , it is what it is suppose to be.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Feel

    Rated 5 out of 5 stars

    Exactly What We Wanted!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the Sony PlayStation 5 DualSense Wireless Controller in Midnight Black from Best Buy, and I couldn’t be happier with my experience. The shipping was incredibly fast, which was a big plus since this was exactly what my 9-year-old son was wanting for his birthday. The sleek black design looks amazing, and the controller feels great to use. My son has been playing nonstop and absolutely loves it! Thank you, Best Buy, for a seamless purchase and quick delivery. Highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Controller with an Awesome Print!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Are you kidding me?! Look at this print! It’s seriously so sexy and eye-catching. The red color makes it stand out even more, and I absolutely love how it looks. The performance has been great too—it’s responsive, smooth, and works exactly how I hoped it would. But honestly, the print is what sold me! It gives the controller such a unique and stylish look. I’m really happy with it and would definitely recommend it!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Color, Feel

    Rated 5 out of 5 stars

    Overall good controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great feel and battery life, so far no drift issues and the color pops.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Design

    Rated 5 out of 5 stars

    Good look

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feels good on the hands like a normal controller but tue color is the best part.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Solid control performance.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to use my controller for approximately 9 hours on launch day without the controller dying. It did warn me that battery was low but it didn't die. The haptic makes it where you feel vibration only in the button you are pressing which is pretty cool. It feels comfortable in the hands and I really like the feel of the L and R buttons.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Stick drift

    Rated 5 out of 5 stars

    PS5 controller

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good controller and the battery last for a good while. Stick drift happens but having total tech makes it easy to exchange.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Color

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a Chrostmas gift for my husband and he loves it! I persannly love the color and he complemented it too. It retains the charge as expected and it arrive earlier that I expected.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Overall performance

    Rated 5 out of 5 stars

    Green monster.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's color is the bomb! Functions great. Great addition to my collection

    I would recommend this to a friend
  • Pros mentioned:
    Color, Overall performance

    Rated 5 out of 5 stars

    Controller

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controller, love the color. Would recommend again

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    An extra controller is always a good idea to have.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since I didn’t know about the availability of the controller after it came out I decided to purchase a second one and it resulted as a good idea. I love the design of the controller and it’s comfortable grip. It doesn’t bother you if you want to play for hours. Also, it allowed two people to play. I’m sure you will love this controller too.

    I would recommend this to a friend