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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 50986 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers express satisfaction with the product's appealing color options, sleek design, and solid overall performance. Users frequently highlight the comfortable grip and enjoyable haptic feedback, noting that the device feels great during use. While the controller is highly regarded for its ergonomics, some users have raised concerns regarding stick drift and the premium price point. Additionally, a small number of customers noted minor issues with button responsiveness and the device's overall weight.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 50,987 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This controller has been an incredible upgrade for my gaming experience. The build quality feels solid, the buttons are super responsive, and the haptic feedback makes every game more immersive. Definitely one of the best purchases I’ve made in a long time. Highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Game-Changer in Every Way

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Midnight Black finish is stunning. It gives the controller a stealthy, premium look that feels more grown-up and matches my gaming setup perfectly. It’s not just beautiful, it’s practical—the matte texture resists fingerprints and provides a nice grip. The built-in microphone and improved speaker are great additions too. I can chat quickly without a headset, and the sound design in certain games really comes alive through the speaker.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing controller works so good have no problems battery last a good time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent controller with amazing feel

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The DualSense controller feels premium and very comfortable in hands. The adaptive triggers and vibration feedback make games much more immersive, especially on PS5. I also like that it works well with PC and mobile devices. The gray camouflage design looks even better in person. Battery life and build quality have been great so far. Definitely recommend it

    I would recommend this to a friend
  • Pros mentioned:
    Color, Feel

    Rated 5 out of 5 stars

    A must buy!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent!!! Feels amazing in your hands. Color amazing!!! If you have a ps5 this is a must buy!!!

    I would recommend this to a friend
  • Pros mentioned:
    Feel, Overall performance

    Rated 5 out of 5 stars

    Great Controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controller the look is nice looks way better than the plain white. The feel is nicer about a month thru and no problems yet

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Stick drift

    Rated 5 out of 5 stars

    Beautiful as a blue sky

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the starlight blue DualSense controller from Best Buy open box, so my experience may differ from yours. The controller arrived in its original box, which was a pleasant surprise. The box looked like it had been opened but the controller inside was wrapped snugly in it like new. Either someone cleaned it very nicely before drying it and rewrapping it or it never was touched at all. I synced it with my PS5 and it connected, played around with a few games to make sure the haptics, active triggers, face buttons, microphone, speaker and battery all worked. No stick drift yet but I haven’t had any with my other DualSense controllers yet either. Overall in my opinion the DualSense controller is the best overall game controller yet made by mankind. It’s got a solid, premium feeling weight that’s backed up by cushioned backing to the buttons and d pad, which is important when you’ve got a built in microphone. The microphone is fine for voice chat and the built in speaker is loud enough. The analog sticks are responsive and spaced generously apart so you don’t bang your thumbs together. The next generation haptics and revolutionary new active triggers move controller technology forward, something competitors should emulate.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Color, Feel

    Rated 5 out of 5 stars

    Purple is all i have to say

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This color controller is perfect! I bought this for my hubby and he loves it. We love pop in our house and in our life. It keeps us alive and happier. The contoller also feels so soft and perfect for video games up to 10 hours a day!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Top-Notch Controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controller works really well!, is fantastic, responsive, comfortable, and durable. Smooth triggers, precise controls, and excellent build quality make gaming immersive. Great purchase experience, highly recommend for any PlayStation gamer!

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    Playstation Dual Sense Controll Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with my order. Matched my expectations very much and is very sleek and beautiful in the hand and to hold. Love everything about it

    I would recommend this to a friend
  • Pros mentioned:
    Feel, Overall performance
    Cons mentioned:
    Stick drift

    Rated 4 out of 5 stars

    Great controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controller feels nice and smooth and has lasted a good while now I did get some stick drift early on.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Design

    Rated 5 out of 5 stars

    Very Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This controller completely exceeded my expectations. The design is modern and ergonomic, feeling very comfortable in my hands even during long gaming sessions. What impressed me most was the haptic feedback and adaptive triggers, which truly make the gaming experience much more immersive. The battery life is good, and the button response is precise. It's definitely a huge leap forward from previous controllers!

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the way this controller feel in your hand it’s nice an smooth doesn’t slip out of your hand an most obvious the color ways not only on this but the other ones you released are beautiful

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Color

    Rated 5 out of 5 stars

    Sterling Silver PS5 Controller

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Color! Very premium feeling, battery life is great. Helps distinguish between family/friends controllers during game sessions. Love the silver look compared to white,

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    PS5 camo controller works great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought because my original control life span was only lasting an hour with a full charge. Upgraded to this camo controller and works great even after hours of play on it. Still lasts a good 6-8 hours before needing to recharge. Buttons fell great, no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Design

    Rated 5 out of 5 stars

    My favorite Color controller!!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can I say other than I love my purple-ish PS5 controller. I like that there’s no wires, can be charged from my PS5 and the battery life is great. You can turn it off while watching media which is also a definite plus!

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using the PS5 DualSense controller for a while now, and I honestly really enjoy it. It feels great in my hands—comfortable, solid, and just the right weight. The textured grip makes a big difference during long gaming sessions. Overall, I really like using this controller. It adds to the fun and makes playing on the PS5 even more enjoyable.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Feel

    Rated 5 out of 5 stars

    psfish controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    10/10 live the feel of the controller love the colorrrrrrrrrrr

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Comfortable, Responsive and Worth It!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DualSense controller feels great in your hands and is very comfortable even during longer gaming sessions. The buttons and joysticks feel smooth and responsive, and the haptic feedback makes games much more immersive. I also really like the clean white design and the overall build quality. Pairing it with the PS5 was quick and easy, and the wireless connection has been reliable. Overall, it's a great controller and I would definitely recommend it.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Great edition

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Color? AMAZING the two tone bleeding design is just perfect! Don’t get me started on how it feels to hold this controller like the other controllers have this grainy feeling to them (maybe for better grip) but this one just feels smooth and somewhat sóft and I love it. Overall performance it’s great with the joysticks to the buttons. I took it to the test with classic controls on Street Fighter 6 and it keeps up with my directional inputs so yes great controller

    I would recommend this to a friend