Customer Ratings & Reviews

Great quality controller next generation with mic included

The controller is nice to the touch, functional, easy to hold. The color is gorgeous.

Very good controller did everything I needed it to

This controller is 100% functional and works as intended. However, this was advertised to be in "like new" condition, but it had obviously wear marks on the front of the controller. And no original packaging as advertised either. More accurately, it arrived in "fair" condition.

Stick drift is real, so I’m happy I purchased a second controller for multiplayer from the start. Other than that, great improvement over the last few generations.

The new Dual Sense controller for the PS5 is by far in my opinion the best controller aesthetically and functionally that I have ever used. It feels great in hand and I never experience any kind of gaming fatigue while playing even for extended periods of time. It has a nice solid weight and feel, but I do have to point out that it uses the same industry standard thumbstick actuators that they've always used and unfortunately they just don't last very long. If you play a lot, chances are you will start to experience stick drift. You can purchase replacement actuators and replace them yourself for less than $10 but it would be nice if they were made with better-quality materials. Other than that, the haptic feedback on the triggers is a fun novel feature that you will sometimes use and other times likely want to turn off or at the very least lower the sensitivity. I would definitely recommend this controller, especially if you can get it on sale, just be aware that prolonged use will take it's toll. The $70 price tag is a bit high in my opinion.

The haptic feedback makes a really big difference in game play. The heft of the controller and feel of the plastic used give the impression of high-quality production.

Best system controller I've ever used. The coler options are amazing!

Excellent product exactly as promised and is better than the one that’s comes with the system

Zac was very helpful in store going through Best Buy’s inventory. He was limited by the fact that their store was not a “central hub” and, although orders were placed to replenish their stock, they had not received proper inventory at the time of my purchase. The store did not have any black controllers, but had comparable alternatives at a higher price. I settled on blue because it is my son’s favorite color. I purchased the 2 year warranty and actually had to come back a week later to trade it in as the square button and right trigger were defective.

My son love the controller!! And he loves the color

These are the best controllers! Definitely going to order a couple more during bakck friday sales!

Great controller. The dualsense is a great controller. This one is red. At $70 it’s a little steep but when it’s on sale for $50, easy decision.

My son and i enjoy out new Playstation 5 controller and we like to thank the great best buy staff for all the help and support in our new purchase.

Nice and easy to use and quick set up. Best Buy always have a good price on this item.

Great controller and with Best Buy’s warranty you can’t go wrong! Love my Best Buy…

The controller definitely looks different than advertised but it still looks good and works well!

got it at a real good price. And it is an excellent controller

I enjoyed this controller . I’m so glad I came to Best Buy to purchase my PS5 controller

nice controller for son... Best Buy a great company will continue to buy from them