Customer Ratings & Reviews

I ordered an excellent condition open box controller. According to the website that means new condition, in the original box, and everything included. I did not receive that! I received a loose controller in a shipping box. I asked my son and he didn't care about the box and owners manual as long as the control worked well. It did not! Right away he noticed stick drift. I told him to play with it for a while and it might clear up...nope! So I contacted customer service. They ordered a replacement for me free of charge and I was to mail the faulty one back. When I went to print the label to return I saw an email stating the order had been cancelled. Upon reading the email it stated it was cancelled because there was none in stock. (Why was he able to place the order then?) I again contacted customer service. I got the run around and poor English from the rep and her supervisor. The supervisor promised if I placed a new order of the exact item and color that they would do a price adjustment to reflect what I originally paid. She also told me I had already been issued a refund for the original order. But the whole time I'm being told the replacement was cancelled because there weren't any in stock currently. So how am I supposed to order a product that they're saying is unavailable? I again ask for a supervisor. He proceeds to tell me that they cannot give the price adjustment or do anything for me except advise me to return or bring to a store. I'm 150 miles from the nearest Best Buy. Just ridiculous! If they would have sent me the correct item to begin with this all could have been avoided. I wasted 3 hours conversing with customer service about this and got nothing but the run around and false promises. I have never had worse customer service! I expected more of Best Buy!! Run the other way and don't look back!!

Bought this controller for my son. He loves the color so it was an easy choice for me.

Controller looks nice. It adds to my collection of Ps5 controllers. Kids love it also.

Good controller and it works really good……………………….

Had the same one in black and loved it. Saw the red color and is calling my name haha.

Definitely exceeded my expectations has a better feel than the one the ps5 comes with.

Nice camo Controller Gives me ps3 Camo vibes Love it

Controller does everything its supposed to. I love the red. It reminds me of diablo...

Battery runs out kind of frequent in my opinion but the controller is great, I love the design.

ps5 controllers are a step up from ps4 and the new color additions are a nice touch

Love these controllers! These work so well! Highly recommend

I love it. Should've got 3 of them. Works very well.

Love it so much glad I went through Best Buy easy every time

It works and i can play with it. Five stars from me.

Love the color makes the ps5 look better and doesn’t get dirt like the white

Finally a different color PS5 controller. I like the color better than white.

Very beautiful Sony ps5 controller, I love it, a raspberry color, I would buy again

My son loves he's own controller if the little guy's happy evryone is happy.

Sony has the best controllers!! I love the color!!

Love this controller! I have a ps5 and this controller is all black and works great!