Customer Ratings & Reviews

This product works very good for a while, however after a year began to give issues

Bought pre-owned from best buy. Condition was listed as excellent (like new). Only realized 1 week in that the D-pad was defective (up arrow on D-pad did not work). Quality control on the pre-owned products seems to be cursory at best as a 2nd controller I purchased pre-owned had terrible drift. If you have to buy from Best Buy, recommend new. Don't even bother with pre-owned.

The controller itself is amazing. My problem is that I got a faulty controller with damaged speaker and I didn’t notice that until it was too late to return.

Surprisingly good with input lag over Bluetooth compared to my Xbox one controller. At first I thought it was broken, but if you use it with Bluetooth on PC you need to remove it from paired devices before plugging it in directly for adaptive triggers and haptics.

Got analaog drift about 4 months after purchase. Sony's warranty will replace it for "free" but I have to ship the controller and pay for that myself. Not only that, it could be weeks before receiving a replacement. With the Joycons I was fairly forgiving, because it took over for me to experience. But in this case, Sony, I am very disappointed. Countless publications have brought up the issue, and your company should be going out of its way to make it easy to solve these kinds of problems. Just leaving this review as a warning to others thinking of picking up this controller.

Joystick drift one controller, faulty square button other. PS4 thumbsticks peeled too. Sony can’t make durable controllers

I went through 2 controllers since feb/2023 with the same issues , the joysticks break and get stuck .Thats why i got the warrenty

Functionally it’s the best controller out there but the battery life is soooo bad. After a year it lasts about 3 hours.

Stick drift in A MONTH! Never had this happen before. For almost $100 after tax you’d think it’d last a couple months at the very least.

The joystick drifts with little use. It should last longer than a few months.

The joystick drifts with little use. It should last longer than a few months.

Bought tje item and was delivered a purple controller, should have been white but whatever as long as it works I don’t care. Used it a grand total of 10 times and it stopped working. Contact customer support and they tell me to bring it into the store. I do, but since it’s out of the 15 day return I now own a controller that is decoration. Worst customer service I have ever received.

I just got this controller and the buttons ain’t responding

The controller will frequently disconnect. Look for a different product.

It's ok for the price the remote doesn't last too long. I purchased the system and 6 months later I had to get this replacement remote.

I know I would love this controller. But the delivery from Roadie was horrible. I gave the correct adress and the driver claimed he still couldn't find my house. I decided to return the product and just buy it from elsewhere.

Battery life is short and you get stick drift too fast so you're constantly buying new controls. The trigger feels good and the resistance you get from the is a neat feature, but the other two problems i mentioned really keeps me from giving much credit to it. Especially with the price

Biggest complaint is that the controller doesn't come with back buttons and that there isn't an attachment available. The haptic features and triggers are nice, but nothing more than a gimmick if you do competitive gaming.

My intention was to use it with Apple TV latest model to play games but the controller has hard time communicating. The responses were not fluid at all. I think this is great to use just with the PlayStation.

Good remote for a couple of weeks. The remote worked great in the beginning but afterwards it started to malfunction with the L3 button.