Customer Ratings & Reviews

Controller was great but would suddenly just disconnect from pc, waiting to see if stability improves.

These particular controllers has issues with the buttons sticking often. We have replaced it 4 times within the last 5 months.

Bought this bc the black controller I got from PS direct had stick drift right out the box, turns out this one did as well. Meaning the majority of black PS5 controllers, 2/2 in my experience, are just bad. Recommend a newer gen.

Purple is the only one that I can think we can get my other players in the same way that would have to see if they are in a good place

Came with stick drift and had horrible scratches on its body

I bought the controller that had an excellent open box rating. I went on vacation. I tried it out after vacation and it didn’t work. It was clearly not tested and shouldn’t have been listed as excellent condition. I went to Best Buy to return it and I was told I can’t return it because it was 17 days after purchase. I spoke with the manager and he was very rude. I will not purchase anything from Best Buy again. This particular Best Buy is on Rand road in Arlington heights Illinois.

Stick drift within 2 months? These controllers are not well made at all. I love the look and feel, but they just don't hold up.

Should have gotten the protection plan, almost a year Later and the left stick pulls to the left constantly making game play impossible. This has happened to both of our controllers

Very happy with product was lucky got it for a really good price at Bestbuy having fun playing PlayStation with friends and families.

Thank God for Best Buys protection plans.... have had to replace every single one. They have a tendency to "drift" (according to my kids). The touchpads can be wonky. For something that is so easily dropped and most often used by kids they should make them a little better. Especially for the price.

Returned it due to right thumbstick not registering movement consistently straight out of the box.

Had to return this one, the "X" button was sticking.

Nice controller. Except previous one broke less than a year old. Added warranty this time

Sorry Playstation but I have owned every system and this launch has been horrible. Dont even have my system but I pulled this out of the box just to touch it and daydream before my actual PS5 arrives at BB and the controller has a sticky X button from the factory. Not good. Hope this isn't wide spread.

Not even two months and my left thumbstick started drifting.

Its good but it is the exact same one thats in the box. All the colors are the same its all prefrence. It doesnt come with a charger

Bought open box excellent condition GeekSquad Verified, came covered in old skin and dirt and grime, controller felt worn out on every button. returned for refund. never buying open box again.

Good product but drift issue something to look for. Ready to get it replaced every now n then!

Hoping that the quality I have come to expect from Best Buy continues. This was purchased for my son in law as a Christmas gift.

Had drifting issues after the 15 days so I couldn’t return it.