Customer Ratings & Reviews

I recently purchased the Sony PlayStation 5 DualSense Wireless Controller in Cosmic Red from BestBuy, and I am thrilled with my decision. This controller has genuinely elevated my gaming experience to new heights, thanks to its remarkable ergonomics, material quality, and immersive haptic feedback. First and foremost, the ergonomics of this controller are outstanding. The evolved design and iconic layout provide a comfortable and natural grip, ensuring hours of fatigue-free gaming sessions. The enhanced sticks offer smooth and precise control, allowing me to perform better in my favorite games. In addition to its comfort, the material quality of the DualSense controller is top-notch. The Cosmic Red finish is both eye-catching and durable, ensuring that my controller maintains its striking appearance even after extensive use. The buttons and triggers feel solid and responsive, giving me confidence in the controller's longevity. However, the most impressive aspect of the PlayStation 5 DualSense Wireless Controller is the immersive haptic feedback. The controller brings the action to life in the palms of my hands, simulating in-game actions and environments in a way that no other controller has been able to achieve. The dynamic adaptive triggers add another layer of realism, providing unique resistance based on the game's context, making my gaming experience more engaging and immersive than ever. The built-in microphone is a fantastic addition, allowing me to chat online with friends and fellow gamers without needing a separate headset. And when I do prefer using a headset, the 3.5mm jack makes it easy to connect directly to the controller. In conclusion, the Sony PlayStation 5 DualSense Wireless Controller in Cosmic Red has been a game-changer for me. Its excellent ergonomics, material quality, and ground-breaking haptic feedback have made my gaming sessions more enjoyable and immersive than I ever thought possible. I highly recommend this controller to any PlayStation 5 owner looking to enhance their gaming experience. Thanks to BestBuy for offering this fantastic product!

Pretty, works well, love it. Holds a charge well and the color is beautiful. A little expenny

Color is less shiny than i expected but looks good and works perfect. No stick drift yet hoping this one better than the factory original controller.

Amazing!!!!! Great controller and Zip made it easier on me by offering a payment plan. Very pleased with the product and service. Will definitely be back!!!!

A little heavier and a little different feel then a DualShock 4 but it feels so much better in my opinion the black is sleek and looks good. My only complaint is that as someone with super sweaty hands I can’t help but feel that the ps5 controller makes my hands sweat a lot more then a ps4 one.

The Sony DualSense Wireless Controller is a significant leap forward in gamepad design. It’s not just about more buttons — it’s about feeling the game in a new way. For many PS5 users, it's the defining part of the next-gen experience. However, it’s not perfect: the battery life, durability (drift) issues, and higher price point can be drawbacks. If you’re a casual gamer or someone who really values a reliable, long-lasting controller, you might want to weigh these trade-offs or consider alternatives.

The DualSense controller represents one of the console's most significant innovations. Thanks to its haptic feedback and adaptive triggers, the player can feel different sensations depending on the action they are performing in the game, making the experience more realistic and immersive. This controller sets itself apart from previous generations.

Great item. What can I say, its a controller, it works well. Great color

One of my favorite colors for this controller, and works great.

I purchased this as a second backup after the original white day one controller started to have drift and was out of warranty. The black controller that was purchased as the original backup had drift faster than the original. Thankfully that was still under Sony's warranty, sent back, and was fixed. I use this second back up as my main controller now and haven't had fruit since I purchased it. I read somewhere about certain model number not having drift but that turned out to be a myth. It's really luck of the draw. For the price of these controllers I wish and the recent price increase I wish I had kept the two additional controllers I had gotten by accumulating Dell reward points via Alienware Rewards. FYI, it's free to sign up and takes patience and consistency to accumulate points.

The design changes from previous generations are meaningful: deeper grips, more contoured handles, USB-C charging, a sturdier feel. Also the touchpad, motion sensors, headphone jack etc. are retained/improved.

I’m loving this! Such a unique color I wish I could get all of the different color controllers. Works great as always with Sony products.

Great color goes well in my gaming room extra controller better to have

Amazing product, has been very reliable and charge last a great amount of time

Dualsense build quality is fantastic per usual. Bought this as a gift and they enjoy the controller. My only gripe with the dualsense as a whole is the material of the shaft of the analog sticks should be metal for more longevity of smoothness against the anti-friction rings. Even though they're smoother than all of the dual shocks prior to this... they still will develop some degree of grit over many hours of use while rotating the sticks. New out of the box they're silky smooth, however.

Love the color of this controller and it functions great.

I've owned a lot of controllers over the years, but the PS5 DualSense is on a different level. From the moment I picked it up, it felt premium - solid build quality, super comfortable grip, and just the right amount of weight. The adaptive triggers and haptic feedback are honestly game-changing. They make every action feel more immersive, whether it's pulling back a bowstring, firing a weapon, or driving over different terrain.

I've owned a lot of controllers over the years, but the PS5 DualSense is on a different level. From the moment I picked it up, it felt premium - solid build quality, super comfortable grip, and just the right amount of weight. The adaptive triggers and haptic feedback are honestly game-changing. They make every action feel more immersive, whether it's pulling back a bowstring, firing a weapon, or driving over different terrain.

The DualSense controller is hands down the best gaming controller I’ve ever used. The design feels sleek and modern, with the white finish giving it a premium look that matches perfectly with the PS5. Comfort-wise, it’s incredibly ergonomic—I can play for hours without hand fatigue. The real game-changer is the adaptive triggers and haptic feedback. They add so much immersion to gameplay, making every action—from pulling a bowstring to driving over different terrains—feel realistic and engaging. The built-in microphone and speaker are a convenient bonus, and the battery life is solid, especially considering all the advanced features packed into it. Overall, this controller elevates the gaming experience to a whole new level. If you own a PS5, the DualSense is absolutely essential. Sony really nailed it with this one!

I was skeptical to buy a open box controller but it was the best deal they had at the time. Well it came boxed well (wish it did have a little more protection when shipped) but it works flawlessly. You can see it was used but doesn’t effect how it looks or anything!! I would buy this again if i needed one. Better quality then other local businesses