Customer Ratings & Reviews

I ordered an excellent condition open box controller. According to the website that means new condition, in the original box, and everything included. I did not receive that! I received a loose controller in a shipping box. I asked my son and he didn't care about the box and owners manual as long as the control worked well. It did not! Right away he noticed stick drift. I told him to play with it for a while and it might clear up...nope! So I contacted customer service. They ordered a replacement for me free of charge and I was to mail the faulty one back. When I went to print the label to return I saw an email stating the order had been cancelled. Upon reading the email it stated it was cancelled because there was none in stock. (Why was he able to place the order then?) I again contacted customer service. I got the run around and poor English from the rep and her supervisor. The supervisor promised if I placed a new order of the exact item and color that they would do a price adjustment to reflect what I originally paid. She also told me I had already been issued a refund for the original order. But the whole time I'm being told the replacement was cancelled because there weren't any in stock currently. So how am I supposed to order a product that they're saying is unavailable? I again ask for a supervisor. He proceeds to tell me that they cannot give the price adjustment or do anything for me except advise me to return or bring to a store. I'm 150 miles from the nearest Best Buy. Just ridiculous! If they would have sent me the correct item to begin with this all could have been avoided. I wasted 3 hours conversing with customer service about this and got nothing but the run around and false promises. I have never had worse customer service! I expected more of Best Buy!! Run the other way and don't look back!!

Great quality and look. Very happy with my purchase

Love the way thiw color looks. Works great with my setup

works great and the black stands out more in my opinion.

Love the color! Great present to get for friends and family!

Its a great color choice and got the matching ps5 covers

I like the color the price was cheap my son loves it

Awesome piece of hardware. Ease of use is great compared to the earlier version

This is the greatest controller ever created. The haptic feedback and adaptive triggers are insane.

Big fan of the PS controllers for years, well made.

Love the new shape and feel of the PS5 controller. Battery life is great, vibration is even better.

Nice quality controller but gets dirty quickly since its white

The controller looks amazing and is beautiful to have on display just pricey

Love the color nice and made with good quality. Going to buy another one.

Sony PS5 Controller Dualsence Wireless Controller - Very Durable And Works Great.

Cool clean and yabadabadoo it. I would dabadabado .

Basic ps5 controller just a different color. Mash away!

Really comfortable and responsive. Love the duel sense and it connects easily to steam

Worked great. Good purchase as always with Best Buy

Bought this for my son! He wanted a different color. Great controller for PS5.