Customer Ratings & Reviews

My son love the camo controller!!!!!!!!!!!!!!!!!!!

Works like it should. I was very lucky to get my hands on a PS5. I couldn’t be happier with it! The

I love the precision of this controller and the feel of it is awesome. Better than a scuf controller.

I’m a huge fan of ps5! So I had to get this red controller!

Love Sony and all of their products. Would recommend for couch co-op. Feels great and easy to handle

Overpriced for a controller but in line with other controller prices now a days.

This new controller is amazing, since a had from PS1 to PS5, this is the best thing never done!

The best video game controller I've ever used, made a nice addition to the PS5 on Christmas Morning.

Very nice control feels good like the color fits nice with black

Excellent game. I would like to buy again in the future.

The redesign is amAzing Weight just perfect I wished they kept the traditional colors for the buttons

Better feel than ps4 controller but too sensitive!

one of the best console controllers. love the red color works well

Such an upgrade to the DualShock controller! Happy with my purchase and the quality of the product!

My son loves his PS5 and the accessories he got with it!

The color looks amazing on the remote and it works perfectly fine

Very easy to use. I have no real complaint other than the battery life, it seems it could be a little better but its not a deal breaker.

Thats it. Is it a dualsense? Yes Is it in black? Yes Does it offer anything beyond that? No

I ordered an excellent condition open box controller. According to the website that means new condition, in the original box, and everything included. I did not receive that! I received a loose controller in a shipping box. I asked my son and he didn't care about the box and owners manual as long as the control worked well. It did not! Right away he noticed stick drift. I told him to play with it for a while and it might clear up...nope! So I contacted customer service. They ordered a replacement for me free of charge and I was to mail the faulty one back. When I went to print the label to return I saw an email stating the order had been cancelled. Upon reading the email it stated it was cancelled because there was none in stock. (Why was he able to place the order then?) I again contacted customer service. I got the run around and poor English from the rep and her supervisor. The supervisor promised if I placed a new order of the exact item and color that they would do a price adjustment to reflect what I originally paid. She also told me I had already been issued a refund for the original order. But the whole time I'm being told the replacement was cancelled because there weren't any in stock currently. So how am I supposed to order a product that they're saying is unavailable? I again ask for a supervisor. He proceeds to tell me that they cannot give the price adjustment or do anything for me except advise me to return or bring to a store. I'm 150 miles from the nearest Best Buy. Just ridiculous! If they would have sent me the correct item to begin with this all could have been avoided. I wasted 3 hours conversing with customer service about this and got nothing but the run around and false promises. I have never had worse customer service! I expected more of Best Buy!! Run the other way and don't look back!!

The color is so much better in person!! I love this maybe even more than my fiancé