Customer Ratings & Reviews

I mean it works like it should ,not sure what else to say

What can I say it works just as a PS 5 remote should.....

Great controller I like the new features added and the heptic feedback is really great

Good looking controller. DualShock technology is amazing!

I ordered an excellent condition open box controller. According to the website that means new condition, in the original box, and everything included. I did not receive that! I received a loose controller in a shipping box. I asked my son and he didn't care about the box and owners manual as long as the control worked well. It did not! Right away he noticed stick drift. I told him to play with it for a while and it might clear up...nope! So I contacted customer service. They ordered a replacement for me free of charge and I was to mail the faulty one back. When I went to print the label to return I saw an email stating the order had been cancelled. Upon reading the email it stated it was cancelled because there was none in stock. (Why was he able to place the order then?) I again contacted customer service. I got the run around and poor English from the rep and her supervisor. The supervisor promised if I placed a new order of the exact item and color that they would do a price adjustment to reflect what I originally paid. She also told me I had already been issued a refund for the original order. But the whole time I'm being told the replacement was cancelled because there weren't any in stock currently. So how am I supposed to order a product that they're saying is unavailable? I again ask for a supervisor. He proceeds to tell me that they cannot give the price adjustment or do anything for me except advise me to return or bring to a store. I'm 150 miles from the nearest Best Buy. Just ridiculous! If they would have sent me the correct item to begin with this all could have been avoided. I wasted 3 hours conversing with customer service about this and got nothing but the run around and false promises. I have never had worse customer service! I expected more of Best Buy!! Run the other way and don't look back!!

An upgrade from the DualSense for PlayStation 4. Sony did great.

A Christmas gift that will make a kid smile. Latest Controller for a fair price and delivered free!

Amazing controller works great and i love it good purchase

Works perfectly as it should. No issues at all. Wish it had been on sale but that’s nobody’s fault.

Love this blue! Its great and my boys like the color!

The best color available. Works great as well. Recommend.

Great feel for bigger hands and like the feedback. A definite upgrade from the other PS controller

Love the black Color & so far the ps5 controller is the best I well recommend this

looks great in hand, works as expected and as intended

Great controller. I’ve used it every day and it has been working great

Awesome controller with voice, sense and feedback capabilities.

This controller works great when I use it with my friends

Best playstation 5 controller color. I recommend i

Gamer son says its awesome replacing worn out original

Caught on sale, really nice design. No issues so far.