Customer Ratings & Reviews

It looks nice and smooth. i would recommend this product

DualSense is phenomenal compared to XBOX. One of the main reasons I decided to switch systems.

Great controller, pretty durable and feels good in my hand. No complaints whatsoever.

Nice controller, it’s very nice color and plays well

Excellent condition. Amazing controller. Excellent design

Great controller, and it Looks pretty cool in black.

I love this controller. It feels amazing and works so well. The trigger feedback and super HD rumble are so so good :) You can feel rain on your character in Astrobot. When you fire the ball gun, you feel the firing. So cool. Where the white meets the black on the handle, there is a lip that I don't think is comfortable. When I run my hand along it, it doesn't feel nice, but when using the controller, it didn't bother me at all.

I ordered an excellent condition open box controller. According to the website that means new condition, in the original box, and everything included. I did not receive that! I received a loose controller in a shipping box. I asked my son and he didn't care about the box and owners manual as long as the control worked well. It did not! Right away he noticed stick drift. I told him to play with it for a while and it might clear up...nope! So I contacted customer service. They ordered a replacement for me free of charge and I was to mail the faulty one back. When I went to print the label to return I saw an email stating the order had been cancelled. Upon reading the email it stated it was cancelled because there was none in stock. (Why was he able to place the order then?) I again contacted customer service. I got the run around and poor English from the rep and her supervisor. The supervisor promised if I placed a new order of the exact item and color that they would do a price adjustment to reflect what I originally paid. She also told me I had already been issued a refund for the original order. But the whole time I'm being told the replacement was cancelled because there weren't any in stock currently. So how am I supposed to order a product that they're saying is unavailable? I again ask for a supervisor. He proceeds to tell me that they cannot give the price adjustment or do anything for me except advise me to return or bring to a store. I'm 150 miles from the nearest Best Buy. Just ridiculous! If they would have sent me the correct item to begin with this all could have been avoided. I wasted 3 hours conversing with customer service about this and got nothing but the run around and false promises. I have never had worse customer service! I expected more of Best Buy!! Run the other way and don't look back!!

Love the color purple so I'm excited to have bought this

It’s a purple PlayStation controller, it’s perfect

So far so good This is like the 6th controller I’ve brought

Works great great red color,works good gust li,e original ps5 controllers

Controller works well. Nice color scheme. For new PS5.

As expected amazing game nicely designed thank you

I purchased this controller for my PS5 and it is awesome

Easy to connect Comfy grip Feels good on the hard Buttons are very responsive Doesn't feel cheal

Pretty good controller , no problems , might cop another color

My wife wanted to play more with me and she loves the color!

Best ps5 controller you can currently purchase. Feels good to the touch.

Really great and very smooth. Easy to grip and overall excellent PS5 control.