Customer Ratings & Reviews

I gave it four stars because of the price I thought it was rather steep still do and the mechanism where you are supposed to blow air isn't responsive so may take it back I'm not sure why these controllers are displaying so many issues

It’s going to be good quality but I ordered for next day shipping on November 18th and I’m finally getting it on December 3rd

Excellent service prompt delivery well informed of everything easy to buy

Very cool controller, better then the PS4. Good work

This color is even better in person and im happy best buy had it in stock

Great controller easy pick in the store love the color

Amazing the best controller I could ask for don’t know whay else to say but best controller ever.

Excellent comptroller and way better than the old ps4 controller. What a big update!!

This works like a PS5 controller is supposed to work. I just hate spending $70 on it.

Great controller. Works really great and I recommend this to anyone playing Ps5

Great, feels better than the white 1s. Im gonna get the red 1 next. Ps5 is where its at.

Nice sleek look. difficult to see any buttons in the dark,.. as there is no illumination other than around the mouse pad. also very slippery finish with no grip.

Wanted a stock white or black controller, red was all they had. Works as expected.

Great purple color and great controller. It plays amazing

I ordered an excellent condition open box controller. According to the website that means new condition, in the original box, and everything included. I did not receive that! I received a loose controller in a shipping box. I asked my son and he didn't care about the box and owners manual as long as the control worked well. It did not! Right away he noticed stick drift. I told him to play with it for a while and it might clear up...nope! So I contacted customer service. They ordered a replacement for me free of charge and I was to mail the faulty one back. When I went to print the label to return I saw an email stating the order had been cancelled. Upon reading the email it stated it was cancelled because there was none in stock. (Why was he able to place the order then?) I again contacted customer service. I got the run around and poor English from the rep and her supervisor. The supervisor promised if I placed a new order of the exact item and color that they would do a price adjustment to reflect what I originally paid. She also told me I had already been issued a refund for the original order. But the whole time I'm being told the replacement was cancelled because there weren't any in stock currently. So how am I supposed to order a product that they're saying is unavailable? I again ask for a supervisor. He proceeds to tell me that they cannot give the price adjustment or do anything for me except advise me to return or bring to a store. I'm 150 miles from the nearest Best Buy. Just ridiculous! If they would have sent me the correct item to begin with this all could have been avoided. I wasted 3 hours conversing with customer service about this and got nothing but the run around and false promises. I have never had worse customer service! I expected more of Best Buy!! Run the other way and don't look back!!

Nothing is wrong with the controller which is my main concern.

Cool color matches with a lot of stuff in the house. Would like to extra in the future

Great controller. Love the feel of it. Very responsive and the charging is very quick.

Excellent quality. Also, available and fast delivery even though sold out in many places.

My son and i love the color and the price was just right.