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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 50925 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers express satisfaction with the product's appealing color options, sleek design, and solid overall performance. Users frequently highlight the comfortable grip and enjoyable haptic feedback, noting that the device feels great during use. While the controller is highly regarded for its ergonomics, some users have raised concerns regarding stick drift and the premium price point. Additionally, a small number of customers noted minor issues with button responsiveness and the device's overall weight.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2440 Showing 48,781-48,800 of 50,922 reviews
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    Not recommended

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Started to have Drift issue within 2months of use.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Meh

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right toggle got stuck after one month of use.. not sure if this was refurbished

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    PlayStation 5 remote

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The software is weird. My son thought it was a really strange and that’s why he said 3 stars.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 2 out of 5 stars

    Issues....

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to get this bc the first one had stuck drift issues.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nicest controller looks!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far the best looking controller for PS5 consoles. Try to add the console covers for a total diferent look.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PS5 Controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked the sale price, mainly ! However, it's also a sturdy and nice packaging. Among with the quality product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought this controller because my original white 1 was starting to change colors and the thumb stick was drifting

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Use for PC controller

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve only used it for gaming on my PC. It works as it should. I just wish it would’ve included a cable for charging.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Sony's poor manufacturing of the controller

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controller was moving to the left in the games automatically without touching any buttons. My son got it for Christmas, and he had just played for a few days. Sony has to fix this problem because the one that came with the system had a similar problem too. It is not Best Buy, it is Sony's problem.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Rubber buttons peeling

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the buttons get worn down pretty quickly Best buy warranty is one time only. not good for just a piece of rubber

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nice little set up with MW2

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    huhNice little set up with the covers & headset for mw2 just to make the ps5 pop out more... look nicer in real life

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Controll

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Havent used it games our daughter ordered are 1 player

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The standard

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent build quality all around, almost as great as microsofts controllers this gen, but obviously prefer my ps5

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PS5

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works as a controller.. nothing really much else. If you see a bad review its because they have an xbox or switch

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bottoms stuck so I have to return it and they were helpful when I return the item

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Ps5 controller

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am sure my brother will love it when he opens it for Christmas. I love the fact that it comes in different colors

    I would recommend this to a friend
  • Best Buy Employee

    Rated 2 out of 5 stars

    Get the protection plan!

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    Best Buy Employee
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Love the controller while it works. The quality of these controllers are trash so make sure you get the protection plan. Have gone through 4 or 5 since the ps5 came out.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Dualsense

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good control to play with the playstation 5 only !!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bought Open Box , Extremely Dissatisfied!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought an open box PS5 controller in Excellent condition but this was far from excellent. This was the grimiest controller I had ever seen and had finger gunk still in the joystick. The buttons felt mushy and you can tell that button was used for a while. I repackaged it, washed my hands and returned as soon as it got delivered. Extremely disappointed with Best Buy's quality control.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Works as it should

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the look. Nice to have another controller that doesnt look the same as the one that comes wirh the console.

    I would recommend this to a friend