Customer Ratings & Reviews

I bought this during a sale. The controller stopped working properly. I wanted to exchange it. Because they did not have the same color. Now they can't honor the exchange. They don't have to let you exchange it I was told. And I'm only getting the sale price and not an exchange. So I had to buy another controller because it was a different color. I had to pay the $36 difference. Total tech membership doesn't mean anything that bad store

I liked that there was a variety of colors to choose from, and the website showed what was in stock for pick up.

I have been shipped the wrong color and it wasn't in a good shape.

This the 2nd replacement they break easily. Get the insurance you will need it.

For some reason, the headphone jack would not work properly. I went through 3 controllers before switching to off-brand option!

Id been looking for one and manged to grab one during black friday not ehen gamestoo had then thank you best buy.

Controller worked fine for a few weeks now it moves game without touching it.

For some reason this controller was terrible. I had to take one back cause it had a grinding problem, then the thumbtacks drifted after only a few months of use. I bought another one a year later and it was much better than this for some reason

Has stick drift right out the box super disappointing

Love this definitely not the color I was wanting but that one is popular! And sold out, they helped me greatly

Only 3 stars because the controller does not come with a charger cable.

Amazing controller for the price. 100% satisfied with this wireless controller and enjoy using it while gaming.

The absolute worst quality controller. After only owning the original controller, it broke down within 2 months of purchase. My son was so DEVASTATED as this was a big purchase he was saving up for. We finally broke down and bought another controller which after only 18 days had a glitch and Best Buy would not exchange because it was past the 15 DAYS! This is just unacceptable and money down the tube. I thought Best Buy had much better Customer Service but obviously not. They have lost me as a customer!!!

Do not buy the black, it wears out way to quick. Ive replaced 3 and theyll only replace with same color, even if others are cheaper, never had as many problems with any other color.

I love this controller's design, I really do. My hands are on the smaller side, so I've always preferred Dualshocks over Xbox controller designs. I was pleasantly surprised that although the Dualsense is wide, it's thinner and still easier for me to grip compared to the Xbox Series X. I've used both equally for about the same amount of time (a month). I prefer the feel of the Dualsense by far. However... Now we get to the reason of the 1-star review. The Dualsense lasted exactly 4 weeks of gameplay before the right analogue stick started drifting. It started with a stuttering drift one minute and then full on drift the next. I keep my controllers clean and am generally gentle with them aside from long gaming sessions, and I've only had it four weeks, so... a fault in the design maybe? Either way I expected it to last at least 6 months to a year, not just a month.

You know you need more then one. Dont wait fir the controller to go dead. One shoukd always be on the charger.

Very nice control and it arrived early for my son's Christmas present, he will be very happy with this control

Amazing controller. Maybe have gotten a dud with low battery life.

Not a fan of this controller. It feels to mechanic for me. I enjoy the PS3/2 controllers most.

My old controller was worn out and missed button pushes were causing frustration. New controller is awesome.