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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 50931 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers express satisfaction with the product's appealing color options, sleek design, and solid overall performance. Users frequently highlight the comfortable grip and enjoyable haptic feedback, noting that the device feels great during use. While the controller is highly regarded for its ergonomics, some users have raised concerns regarding stick drift and the premium price point. Additionally, a small number of customers noted minor issues with button responsiveness and the device's overall weight.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2482 Showing 49,621-49,640 of 50,928 reviews
  • Rated 1 out of 5 stars

    Headphone jack

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphone jack is loose or broke, microphone/audio cuts out until I switch controllers.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Malfunctioning already

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product has already malfunction and I never made it back to the ups to return it in time before they alerted I can no long cause to much time had lapsed so guess I’m out 50$

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Product.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It stopped working after 2 weeks. It always happens with devices that are not bought with PS consoles. It happened with my previous PS4 device that I bought from you and it is happening with the new PS5 now.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Used sold as new

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy gave me a used returned controller with my Ps5 bundle

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unhappy Customer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your customer service is lacking. To this date, I have not received the return information to participate in the exchange program.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Review for controller

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly not very Happy with these controllers because they break way too fast this is the 5 th one i actually had to buy I own a total of 4 ps5 s bad on Sonys part

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Beware!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has nothing to do with the retailers but these ps5 controllers are notorious for "stick drift" i have 4 of these controllers and now my newest one have terrible stick drift.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Wasn’t for me

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I disliked the color. Returned it and got black instead

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad battery and VERY noisy rattling when vibrating

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m really disappointed with the quality of this controller, the battery lasts noticeably less time than my other dualsenses and has a terrible rattling noise coming from it when it is vibrating from game play.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My controller die fast once I take off Charger it die

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total piece of worthless plastic. It did not come with a cord, and was totally unresponsive when plugged into the machine. I totally do not understand how something straight out of the box can be so utterly worthless.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Way too sloopy and sensetive

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sensitivity was way too high and it seema way too sloppy, slimy for FPS. Imho I do have older versions of the PS controlles that i prefer better.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Watch out!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing color! Sadly I received a lemon that is defective. The touch-pad freezes and doesn’t respond to haptic touch.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Unprofessional Supervisors

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not working. Next day took it to same shop but supervisors refused to exchange or refund. It is better it online where your refund is confirmed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy color control buy white

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The color controllers suck brought 2 on the same day and 19 days later both stop working on the same day buttons stop working never drop them at all

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wrong item

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sent wrong item, and packaging was terrible no type of protection for the item

    No, I would not recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    Sony controller sticks drift after little use

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sticks drift after 3 weeks of daily play. Best buy won't take return after 15 days, then you have to pay to ship it back to Sony for either repair or refurbished one after buying it new. Sony has major issue with these stock mechanisms and the cust is paying for it. Would never purchase another controller from best buy. The extra insurance is 20.00 when target charges 8.00.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Laggy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was trying to connect it with my PC. Although it connected i had issue eith the buttons they were not very responsive and kept skipping buttons

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t work.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t work at all. Controllers are expensive so I thought could save a little money but I guess not.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    PlayStation controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad review controller was stuck the button circle u gotta press it hard so it could work and happen when first time I used it

    No, I would not recommend this to a friend