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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 46642 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers recognize the DualSense Wireless Controller for its overall performance, sleek design, and comfortable feel. Many appreciate the vibrant color options and find the battery life to be sufficient. However, some customers have reported concerns regarding the quality of the D-pad buttons and the potential for stick drift.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 560 Showing 11,181-11,200 of 46,642 reviews
  • Pros mentioned:
    Color, Design

    Rated 5 out of 5 stars

    Controller

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great color, love the sleekness & it’s brings out the ps5

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    A Beautiful Piece

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This controller not only sports the excellent features of the DualSense controller, but also has a beautifully themed Spider-Man design that has a bright vibrant red with Venom tendrils threatening to overtake our titular hero.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Match

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great control and it matches my PS5 controller. Like the smooth touch and heavy weight to handle.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service everybody was very helpful and we were service very quickly!

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Go USA Military

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    Best Buy Employee
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] I absolutely adore this controller because I’m a big fan of the Call of Duty series, and my cousin is currently serving in the military. I wholeheartedly support the United States military of all branches!

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful color for a controller. My wife loves it, even though i bought ot for myself

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Christmas gift

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this controller as a Christmas gift , the my nephew felt I was the best aunt in the world l.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Design

    Rated 5 out of 5 stars

    Go to controller

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a new one so happy with the color And the design

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controller, no complaints. The color is nice

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    PS5 rocks

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice controller. Slick design and has a great feel to the touch

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best service ever. The product is the best and so is Best Buy...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid Product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The staff was very helpful and informative while reviewing all controller options for the PS5. This controller is all you need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PS 5 Controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controller excellent feel and grip all buttons in the right place

    I would recommend this to a friend
  • Pros mentioned:
    Color
    Cons mentioned:
    Stick drift

    Rated 4 out of 5 stars

    Love the color

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The thing with controllers is that you have to get the accidental damage, stick drift will happen later on. But the color is sleek!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    AMAZING

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s perfect, has long battery life and the haptic feedback is amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bestbuy is the best place to buy ps5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are looking to add a new controller to your ps5, i would recommend bestbuy as they sell genuine products

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dualshock 5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product would 100 percent recommend last me a long time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It’s a controller! Super effective!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a PS5 controller. Why are you reading this review? It does exactly what you expect it to! :P

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great for PC gamers and PS5

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gread controller, no Drift and very durable. Fits my PC build just fine :)

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 2 out of 5 stars

    Boo Ps5 Controllers be better

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 star sony at the time of purchase seams to have poor quality control from day 1 controller r2 button has been a constant fluctuating on again off again issue the button would be smooth as butter then so hard to push it felt like point of breaking for amount of time controller has been used switching between the one that came with system bought the 2nd controller because system controller couldn't keep charge for more than an hr at best with power draining settings turned to minimum or off the triggers (mostly r2) but l2 is not far behind the controller trigger buttons have worn significantly for a little use as they have seen battery life however on this controller has been phenomenal i can use it 2 to 3hrs a day for an average of 3 days without charging it that being bluetoothed to my pc overall controller has good feel and near seamless operation but top L&R Buttons are less than satisfying on the plus side between the controller that came with system and the one purchased shortly after they make one okay controller in the end i bought a Scuf controller because my last 3 microsoft controllers did not fair much better mewhile 1st gen ps3 and original controller still work flawlessly battery however is starting to discharge if not plugged in once every few months but in its defense it only gets used once a year bottom line sony is slipping or maybe im getting old but sony used to be a solid product overall disappointment with new gen products the ps5 is a beautiful system but is lacking where it once triumphed seperate note ps5 wifi adapter absolutely terrible in todays wireless world if system not right next to router it cannot hold connection or download anything to save its life router is Asus something or another gives me download speeds of 140+mbps 200ft away on pc's and xbox one s but ps5 cant get more than 5mbps but ps3 from about 2 decades ago can connect at triple the speed of the latest and greatest of subject and rant for another time bottom line be better sony your killing a once great titan of digital innovation spend the extra money buy a compatible controller aftermarket or get extra warrenty so you can waste a bunch of time no one should have to returning and replacing a product that shouldnt have to be quite so ofen

    No, I would not recommend this to a friend