Customer Ratings & Reviews

Great original sony equipment no issues was on sale

Great replacement and love the color. Synced up easy

Best controller love the black trim and it looks fantastic in my work area like a champ

Love the color. Kids love this and use it everyday.

My kids love playing on this console. Super interesting to play

The adaptive triggers are amazing! A little larger than the original but very similar otherwise.

Love this controller. Made the ps5 only comes with one. The controller is light and charges fast.

The new controllers are great. Love the feel haven’t stopped playing. Another great Sony product.

I love the color and got it on sale. Huge w i love it

I have never laid my hands on something so beautiful in all my life.

I ordered an excellent condition open box controller. According to the website that means new condition, in the original box, and everything included. I did not receive that! I received a loose controller in a shipping box. I asked my son and he didn't care about the box and owners manual as long as the control worked well. It did not! Right away he noticed stick drift. I told him to play with it for a while and it might clear up...nope! So I contacted customer service. They ordered a replacement for me free of charge and I was to mail the faulty one back. When I went to print the label to return I saw an email stating the order had been cancelled. Upon reading the email it stated it was cancelled because there was none in stock. (Why was he able to place the order then?) I again contacted customer service. I got the run around and poor English from the rep and her supervisor. The supervisor promised if I placed a new order of the exact item and color that they would do a price adjustment to reflect what I originally paid. She also told me I had already been issued a refund for the original order. But the whole time I'm being told the replacement was cancelled because there weren't any in stock currently. So how am I supposed to order a product that they're saying is unavailable? I again ask for a supervisor. He proceeds to tell me that they cannot give the price adjustment or do anything for me except advise me to return or bring to a store. I'm 150 miles from the nearest Best Buy. Just ridiculous! If they would have sent me the correct item to begin with this all could have been avoided. I wasted 3 hours conversing with customer service about this and got nothing but the run around and false promises. I have never had worse customer service! I expected more of Best Buy!! Run the other way and don't look back!!

Solid controller and color, I use it for pc and ps5

My son’s favorite color for his ps5 ,I know he will love i

Back up controller for PlayStation 5 is a must. Trust me

I love the color of this controller works great with the PS5

Everything is was advertised to be. Would recommend

Nothing bad to say, I Knew right what I needed and was able to get in and get out fast and easy

This black controller is so sick love the color and looks so nice with the light bar.

Can't go wrong. Best controller ever. Comfortable and very responsive. Worth every penny

Love the color. The dualsense haptics are awesome!