Customer Ratings & Reviews

Last controller took 2 years to get bad drift so needed a new one

Great remote that works as expected. I use this with Apple Arcade seamlessly...

Love the color, awesome controller.New design is better than last years.

Greatest and awesome,I can recommend other to buy more

Blue and black makes the controller look so much more sophisticated

great controller, responsive and comfy to hold in hand

Nothing to dislike PlayStation comes in clutch thanks

Good but should no be less expensive but it’s better liking the the white controller

Great controller. It’s so cool and it worker just great. Now it’s pricey

I just want the 25 points for the review…………………………..

Great controller! Ugraded for better overall feel. Extra buttons and mic button. Very nice.

I love this controller, the color scheme is amazing.

It a good controller it’s Feels good and fits my hand well.

It feels great and the vibrations are on point. And I like the microphone in the controller.

Color really pops out at you. Controller feels crispy and responsive.

Great controller! Find it more comfortable than the previous ps4 one.

Love the controller probably one of the best things about the new PlayStation.

Clean ASF controller and feel comfortable asf bought controller midnight black

The new controller is great. More comfortable than the previous generations, for sure.

I ordered an excellent condition open box controller. According to the website that means new condition, in the original box, and everything included. I did not receive that! I received a loose controller in a shipping box. I asked my son and he didn't care about the box and owners manual as long as the control worked well. It did not! Right away he noticed stick drift. I told him to play with it for a while and it might clear up...nope! So I contacted customer service. They ordered a replacement for me free of charge and I was to mail the faulty one back. When I went to print the label to return I saw an email stating the order had been cancelled. Upon reading the email it stated it was cancelled because there was none in stock. (Why was he able to place the order then?) I again contacted customer service. I got the run around and poor English from the rep and her supervisor. The supervisor promised if I placed a new order of the exact item and color that they would do a price adjustment to reflect what I originally paid. She also told me I had already been issued a refund for the original order. But the whole time I'm being told the replacement was cancelled because there weren't any in stock currently. So how am I supposed to order a product that they're saying is unavailable? I again ask for a supervisor. He proceeds to tell me that they cannot give the price adjustment or do anything for me except advise me to return or bring to a store. I'm 150 miles from the nearest Best Buy. Just ridiculous! If they would have sent me the correct item to begin with this all could have been avoided. I wasted 3 hours conversing with customer service about this and got nothing but the run around and false promises. I have never had worse customer service! I expected more of Best Buy!! Run the other way and don't look back!!