Customer Ratings & Reviews

I ordered an excellent condition open box controller. According to the website that means new condition, in the original box, and everything included. I did not receive that! I received a loose controller in a shipping box. I asked my son and he didn't care about the box and owners manual as long as the control worked well. It did not! Right away he noticed stick drift. I told him to play with it for a while and it might clear up...nope! So I contacted customer service. They ordered a replacement for me free of charge and I was to mail the faulty one back. When I went to print the label to return I saw an email stating the order had been cancelled. Upon reading the email it stated it was cancelled because there was none in stock. (Why was he able to place the order then?) I again contacted customer service. I got the run around and poor English from the rep and her supervisor. The supervisor promised if I placed a new order of the exact item and color that they would do a price adjustment to reflect what I originally paid. She also told me I had already been issued a refund for the original order. But the whole time I'm being told the replacement was cancelled because there weren't any in stock currently. So how am I supposed to order a product that they're saying is unavailable? I again ask for a supervisor. He proceeds to tell me that they cannot give the price adjustment or do anything for me except advise me to return or bring to a store. I'm 150 miles from the nearest Best Buy. Just ridiculous! If they would have sent me the correct item to begin with this all could have been avoided. I wasted 3 hours conversing with customer service about this and got nothing but the run around and false promises. I have never had worse customer service! I expected more of Best Buy!! Run the other way and don't look back!!

It's a great controller. A good color. It serves its purpose.

very good item it's really nice to play with other members of your family and friends

Great color. Charged it right away and started playing. No issues at all.

Very cool product. My kids love having the different color controllers.

not cheap, but I like the new design. hopefully they do not break down like the last ones.

Color is great and feels great in hand. I hope they keep this color.

Very happy with it, the controllers that come with the ps5 don’t seem like the batteries last very long. Maybe a shotty battery which is to be expected cause of all the shortages and covid. Color is nice but I wouldn’t call it red more of a maroon. Kids enjoy it, I just like having a controller with some vibrancy to it, the white one is boring. All the features of the controller worked fine.

Love the new PlayStation controller! We needed a second one.

got it as an open box, saved myself some money. looks brand new, works brand new.

I bought this as an add on for the PS5 and I'm so glad I did. I know sometimes add ons can be annoying but with Best Buy I've found they are useful and oftentimes, things you don't think of. In this case, I knew I was going to need a 2nd controller and this one is pretty amazing. I'm not the primary user so I can't speak to all the many functions. The sound is my favorite part, it's kind of crazy how good it is!

so far I definitely prefer it over my Xbox Elite series 2 controller, would highly recommend!

Very good quality and performs great in my PC, go for it.

This new controller is amazing.. the feel.. the touch.. and using it is just great!

Its great and easy use. I brought this for my husband as a second controller.

It's perfect! GReat color and plays smooth. Beautiful controller.

Great control easy color to make sure no one uses your controller

Ergonomically the best controller! Picked one of these up on "Black Friday"

Perfect for the new PS5. I like the new look and the sleek design. Cant wait to play with it.

The black ps5 controller looks amazing especially when lit up